Russell
Refund
The site was easy to access and forms easy to complete. I just send them out and a payment was sent to my bank account. Very seamless and quick refund of my money
Reply from Aon Affinity Travel PracticeMar 9, 2026
Thank you Russell.

Excellent
Based on 599 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Russell
The site was easy to access and forms easy to complete. I just send them out and a payment was sent to my bank account. Very seamless and quick refund of my money
Reply from Aon Affinity Travel PracticeMar 9, 2026
Thank you Russell.
Susie K.
The instructions to complete the necessary forms were simple and the process was completed quickly.
Reply from Aon Affinity Travel PracticeMar 6, 2026
Thank you Susie.
Diane S.
A family emergency caused us to miss out on our vacation this winter. I had never used travel insurance before, so was pleasantly surprised when all went well with our claim. Thank you so much!
Reply from Aon Affinity Travel PracticeMar 6, 2026
Thank you Diane. We appreciate you sharing your experience!
Kim T.
Unfortunately due to a medical incident with my sister, my husband and I had to cancel our cruise as I am her primary caregiver. Thankfully we had AON Affinity Travel Insurance. We submitted our claim with the medical information form (very easy for the doctor to complete) as requested. Our claim was reviewed and processed so quickly and without any issues. Highly recommend AON for your travel insurance needs!!!
Reply from Aon Affinity Travel PracticeMar 6, 2026
Thank you for the kind words Kim. We appreciate you taking the time to share your experience.
Jeffrey M.
Fast response and excellent help when needed to receive refunds on cancelled trip due to airline failure to meet their commitment.
Reply from Aon Affinity Travel PracticeMar 6, 2026
Thank you Jeffrey.
Robert C.
Reasonable cost, comprehensive coverage, efficient customer service, professional operation
Reply from Aon Affinity Travel PracticeMar 6, 2026
Thank you Robert.
Ellen S.
Quick and easy process and rapid response. Process was easy and was able to navigate easily. Wasn’t able to go on my cruise so was able to recover my deposit. Recommend getting travel insurance with them
Reply from Aon Affinity Travel PracticeMar 5, 2026
Thank you for the kind words Ellen.
Stewart
Easy process to follow.
Reply from Aon Affinity Travel PracticeMar 5, 2026
Thank you Stewart.