Royce A.
Easy to use
Very easy to use. Follow the directions and you'll have no problem filling the form out. Fast transfer back to your account.
Reply from Aon Affinity Travel PracticeNov 7, 2025
Appreciate the feedback Royce.

Excellent
Based on 599 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Royce A.
Very easy to use. Follow the directions and you'll have no problem filling the form out. Fast transfer back to your account.
Reply from Aon Affinity Travel PracticeNov 7, 2025
Appreciate the feedback Royce.
customer
My claim was handled quickly and professionally. The required documentation was explicitly stated.
Reply from Aon Affinity Travel PracticeNov 7, 2025
Great to hear, thank you.
Bernard T.
AON had a very straightforward claim process, and once I had submitted my documents everything progressed at a very impressive pace. Quite a pleasure to deal with.
Reply from Aon Affinity Travel PracticeNov 7, 2025
Thanks for sharing Bernard.
Sally
The instructions for providing a claim were simple and clear and it was easy to do. The response and refund were quick - all we had to do was to get medical records to support our claim for why we were unable to go on the trip, which was exactly why we bought the insurance in the first place.
Reply from Aon Affinity Travel PracticeNov 7, 2025
Thank you Sally.
Joel
Could not make my trip. AON refunded my airline costs right away with no delay. I would certainly use them again on future trips without hesitation.
Reply from Aon Affinity Travel PracticeNov 7, 2025
Great to hear. Thanks Joel.
Anne M.
My claim, which was due to a traumatic injury for my husband, was handled quickly and efficiently with communication from my representative throughout the process. I sincerely appreciate the customer service afforded by Aon.
Reply from Aon Affinity Travel PracticeNov 7, 2025
We appreciate your kind words Anne.
Peter B.
Simple, smooth claim process which was completed in really fast time.
Reply from Aon Affinity Travel PracticeNov 7, 2025
Great to hear Peter. Thank you.
Robert J.
I've heard negatives about Travel Insurance. Not so with AON. I received my coverage payment within two weeks of submitting my claim!
Reply from Aon Affinity Travel PracticeNov 7, 2025
Thank you Robert.