Excellent
Based on 599 reviews
Aon Affinity Travel Practice4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
Linette W.
I had to cancel my trip due to severe illness. The claim form was easy to fill out and there was virtually no long drawn out claim process. I received my refund in about a week!
Reply from Aon Affinity Travel PracticeMar 17, 2025
Thank you Linette.
Christine N.
Very quick process once requested documents were submitted
Reply from Aon Affinity Travel PracticeMar 17, 2025
Christina, thanks for taking the time to leave a review.
MN M.
It was challenging to complete the application for a refund. The website wouldn't take the information and told me to retry several times. Ultimately, I got a refund once I was able to complete the form and had a doctor's note.
Reply from Aon Affinity Travel PracticeMar 17, 2025
Thank you for taking the time to share your experience. We take this information and use to continually improve customer experience.
Doug B.
The claim process and your website made a difficult situation better for me and my wife. Your team was professional and helpful. Thank you so much.
Reply from Aon Affinity Travel PracticeMar 17, 2025
Thank you for the kind words Doug.
Jim H.
Aon helped make a bad situation much better. I can down with a bad case of the flu 3days before a cruise. We had Aon travel protection a received a benefit payment with 1month and a minimal amount of paperwork. It worked out great. Thank you Aon.
Reply from Aon Affinity Travel PracticeMar 17, 2025
Thank you for taking the time to share your experience Jim.
Debbie Oliver M.
After my husband suffered a heart attack one month before we were set to depart, I was worried that I wouldn't get my money back from the cruise, but I was wrong. The process was very easy to follow, and I received my refund within days after I submitted my claim. Your team member extended their utmost support and compassion during this difficult time. I was extremely relieved and grateful for the prompt and considerate service I received.
Reply from Aon Affinity Travel PracticeMar 17, 2025
Thank you Debbie. We appreciate your feedback, especially about our service team.
Paul K.
The process was straight forward and very quick. They were clear on the information they required. Once that information was provided, refund was approved.
Reply from Aon Affinity Travel PracticeMar 17, 2025
Thanks for taking the time top share your experience Paul.
mari
I have complete trust with this company. It is the second time I’ve needed their assistance. Well worth the charge for insurance. As long as you follow the guidelines and submit proper documents, they will reimburse for need to cancel travel plans.
Reply from Aon Affinity Travel PracticeMar 17, 2025
Thank you so much for the kind words. We very much appreciate it.
