Average
Based on 391 reviews
Apartment List3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it!To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.
Apartment List (apartmentlist.com) has 391 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
391 approved reviews, newest moderated first
Kathleen
Apartment list has been extremely helpful and they actually pay attention to one’s filter requirements.
Reply from Apartment ListJan 26, 2023
Hi Kathleen! We value and appreciate your review and are so glad that you enjoyed your Apartment List experience! Please let us know if there is anything else we can do for you!
Lisa B.
It makes searching for certain criteria's so easy and if you like something the response is so quick.
Ryan M.
App an Professionalism made me feel welcome an a priority! Thanks 😊 again Ryan Maddox
customer
I have found a great apartment on here
Reply from Apartment ListJan 26, 2023
We are so happy we were able to help you find a place!
Ming C.
They'll send you endless spam without verifying the email address but you must log into the account you never made before you can unsubscribe. Edit: I'm not emailing you to unsubscribe. It is your legal obligation to provide a working unsubscribe link in all marketing emails.
Reply from Apartment ListJan 17, 2023
Hi Ming, I'm sorry you haven't had the best experience using our platform. If you wish to unsubscribe, please email [email protected] requesting to do so. Thank you!
Ann B.
When this company gets hold of your email address they're almost impossible to get rid of. I live in the UK and have not signed up to rent or buy with this company in the US. This is the second time that they've got hold of my email address even though I've not expressed an interest in their company. I've spammed them but it now means that my spam box just fills up with emails from them. They're like dog mess on your shoe, difficult to get rid of. So every day I'll give them the lowest rating until they take me off their mailing list.
Reply from Apartment ListJan 9, 2023
Hi Ann, I'm sorry you're experiencing this issue. Please send a message to [email protected] with the email you will like unsubscribed and I will personally make sure this is taken care of. Thank you!
Jim B.
Been using this service for several weeks. I have time to find one but this is some of the WORST information ever. Three apartments e-mailed to say they would set up apointments. None did. A fourth one set up one only to cancel the very next day. As for my searches, I set up about five zip codes in a general area with a range of rent needing to be paid. The price ranges I get are well OVER my range or in areas I don't even want to be near much less in my requested area. Using apartmentlist.com takes much more time than I need to spend with it. I'm sure there's better sources. I'm hoping to find one.
Reply from Apartment ListJan 5, 2023
Hi Jim, I'm sorry you haven't had the best experience using our platform. We strive to give renters the best possible experience when searching for their new home and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!
customer
Rather frustrating finding an apt for my budget!
Reply from Apartment ListDec 21, 2022
Hi, I understand you’ve received some listings that are outside of your preferred budget. We totally understand not being able to flex beyond your budget so you can skip those categories entirely or just click the “thumbs down” button on those listings.
