Reply from Apex Web StudiosJun 2, 2026
Hi Brian,
We’d like to clarify the timeline and facts for anyone reading this review. The website was delivered in 2023, and the mobile app was fully developed and published on both the App Store and Google Play on April 25, 2025, which you approved via email. At the time of delivery, both the website and app were fully functional, and your approval confirmed that everything was working correctly.
Later, when you asked to transfer the website and app to a new hosting provider in July 2025, we promptly sent all necessary files over email. Unfortunately, the issues you’ve experienced after that came from the third-party company you hired, who were inexperienced with deploying apps. To be clear, only a fully functioning app can be published on the App Store and Play Store, which confirms the work we delivered was complete and operational.
We understand the frustration of dealing with deployment issues and additional costs, but Apex Web Studios is not responsible for problems caused by another company after delivery. The work was completed, approved, and fully functional when handed over, and the request for a refund after the fact feels more like a threat than a resolution discussion.
We always aim to provide excellent service and quality work, and we stand by the work we delivered. We hope this provides clarity for anyone reading this review.