Apollo NeuroReviews of apolloneuro.com

It really helps me! I'm grateful that this exists, but it's expensive. However, you can't put a price on mental health :)

A couple of months ago, during normal charging, both the charger and plug overheated and melted. This created a clear fire hazard and posed a significant risk to personal safety and property. I wanted to report it via the online form on their website, but despite several attempts it did not provide a submit form button hence this appears to be the most direct way for me to report it.

I received an Apollo in mid-March. It wouldn't stay connected to my phone, so I reached out to customer service. They had me try a few different things, which didn't fix the problem, so I kept contacting them to let them know I needed a replacement or refund. First, they told me I couldn't return it because it had been more than 30 days (even though I contacted them to complain that it was defective only a few days after receiving it). I emailed and called multiple times and was told multiple times they would address the problem, but didn't receive return instructions until June. Ridiculously poor customer service for a product this expensive.

This company is a joke that gives out bad information to customers! This was a terrible experience from the start. While I was looking to purchase this device, I was sent a discount code. I tried using it several times and it wasn't working. I finally contacted their customer service and was told that the code had expired over a month prior, even though I was given that code 3 days prior. I was then given a new code and was told it was for $100 off. When I went to use it, it was only $50 off and I let customer service know. She basically said "my bad" and moved on. I should have moved on from this company at this point. After purchasing the product for $400, it didn't even work properly. It wouldn't stay connected to the app, the buttons didn't work on it, it ran very hard and rough, and it needed to be turned almost all the way up to feel it. I also purchased a SmartVibes subscription to use all the features (which in my opinion is a ripoff). I received an email saying the subscription would automatically be upgraded once I created my account. This didn't happen. I contacted customer service twice and was told to check my spam folder for a subscription code. I finally sent a screenshot of the email showing it was supposed to automatically update and was then told it would take up to 2 days to "look into this". Between the incorrect discount code and the incorrect information given about the AI subscription, it shows me that they have no organization on the backend of this company. The device itself was junk for what I paid and their customer service is awful. Don't waste your money!

The device does not stay connected. I have a Samsung fold. I wear it all night as directed and it either says the battery died, which it did not or registers 1.5 hours of sleep. Again, both incorrect. For the few times it does work, I do feel like I sleep better. Although inconvenient, the Pulsetto seems to work better.

This is a $368 watch. For reference, the cheapest Apple watch costs $250. The regular Apple watch is about the same price as the Apollo watch. Let's compare features The Apollo watch contains: Tiny battery Bluetooth Vibrating motor That's it. Think about how much more technology is inside an Apple Watch. An Apple Watch's haptic motor could create the same vibration as the Apollo watch does, in fact the Apollo app itself has a way to use your iphone's haptic motor to give you the same benefit as the Apollo watch. It's just not convenient because it's not on your wrist. But an Apple Watch is. BATTERY Even then, the battery in the Apple Watch is infinitely better and lasts longer. Heck, the battery in the airpods lasts longer sitting without use. The Apollo watch's battery is dead if you leave it sitting for 3 days. My airpod pro 3's lose maybe 5% battery life in that time. There are 3 pieices of technology in this watch, it would not be an engineering feat to put an at least decent battery in it. Apollo is just being cheap. And there is absolutely nothing special about the vibrating motor or the bluetooth. Like I said, the Apple Watch could vibrate on your wrist just as well. And this is just vibration. $5 dildos can vibrate. It's not advanced tech. BUILD QUALITY The Apollo watch is also made of really cheap plastic, which I don't mind myself, but it adds to the ridicouls pricing of this device. The Apple watch is made of aluminum, etc - premium materials and is significantly cheaper. APP Then there is the app. Which is trying so hard to force you, after paying $368 for the watch itself, to pay $100 per year (!!) to access all the "vibes". They put all the subscription vibes in your face and make it hard to even find the ones that come with the watch. Even if you favorite them, it's not easy to get to the favorites section to get away from their subscription advertising. This is just unbelievable greed and shameless money grabbing. TERRIBLE CUSTOMER SERVICE Then there is the customer service. This watch says it has a 30 day no questions return guarantee, but when I got one of these for my girlfriend and realized how useless it is when I used mine and wanted to return it unopened in the original box, they would not respond to my emails asking for a return. I had to go through paypal to get a refund for the watch. It was so obvious to PayPal after seeing Apollo's advertised return policy and all my ignored emails to them that I was due a refund, they refunded me the next day. And only then, when paypal refunded me and contacted Apollo themselves, did they ask for the watch back. Of course, it seems all Apollo cared about was getting their watch back after they were forced to refund me, not actually honoring the return polichy plastered all over their website. FALSE HEALTH CLAIMS Lastly, this is very basic technology. The idea of "vibes" is completeliy made up. I have talked to researchers and doctors about this watch (I am a patient with a chronic illness and have acess to world leading researchers and doctors and health professionals). You could literally get the same benefit from just holding a $5 dildo against your wrist. It's just vibration that soothes the sympathetic nervous system and helps activate the parasympathetic nervous system. Nothing more. Just vibration. You don't get "social" with certain vibration patterns or "dinner party" vibes from other vibration patterns. There's no difference between "calm", "recover" and "meditation" vibes. It's a complete lie and a scam. A marketing team made this watch, not researchers or doctors or healthcare professionals. DO NOT BUY THIS WATCH There is no logical reason to buy this watch. Buy an Apple Watch instead, and just get an app that makes it vibrate. You'll get the same health benefits plus way more health tracking that will likely also benefit you, and a million more features, in a much more premium design with premium materials with a better battery that doesn't go dead in 3 days without use. And a company that will stand behind the product. Or just get a $5 vibrating toy and leave it on your chest. That would give you the same benefit. This watch is worth $25 if you look at what it is and other similar products with similar parts and construction. I would consider $50 maybe acceptable given the small nature of the company. But $368 is insulting. Not to mention the $100/yr subscription. UNETHICAL COMPANY YOU SHOULD NOT SUPPORT This company is unethical and should not be supported. They're targetting desperate, sick and unwell people with false promises, fake research, and lies. With a simple, cheap product that is grossly overpriced and then almost impossible to use without paying more for a very expensive subscription. One of the worst purchases I have ever made.

My apollo 1.0 is now a brick. The company’s response “ Batteries in handheld and wearable devices are typically rated to have a life of 2 years. However, there are steps that can be taken to extend that life! For instance, try to avoid completely discharging your device too often.” In the meantime I was scammed into giving them several hundred dollars a year and half ago for the 2.0 model. They keep saying still working on it. Avoid and don’t waste your money!

After weeks of contacting support to use the Apollo and becoming extremely EMF sensitive, they determined the unit was malfunctioning and replaced it (with the wrong colour) with a refurbished unit. It took another several months, hours and hours of frustration, and hours of being on hold with support people who couldn't resolve the issue when the unit continually interferes with my partners apollo. When I try to run a vibe, my body shuts down. I havehad the unit tested with my energy practitioner and my body totally doesn't like it. I have asked multiple times for a refund, was told I was getting one, then they reversed their decision because it was after 30 days from my order date; it was, however it was within 30 days of receiving the replacement refurbished unit. And again I have asked for a refund and the support people have dropped off he face of the earth. So not impressed for something so expensive.