Average
Based on 765 reviews
AppFolio Property Manager3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
AppFolio Property Manager (appfolio.com) has 765 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 197 reviews with 1 star · Clear filters
RogerWaters124
35$ for a typo in their e-check payment form? What? Its a typo.
Reply from AppFolio Property ManagerDec 1, 2021
Hi Roger, we offer free eCheck payments. If you pay by credit card, there is a nominal fee to process your credit card transaction.
Rachel M.
If I could give zero stars then I would. AppFolio is getting worse and worse by the day. Dont bother folks, to save yourself you should find another software. There is no support at all. I have an accounting issue that I can not resolve on my own. Today is the 20th and I still have not paid the property owner.
Reply from AppFolio Property ManagerJul 20, 2021
Hi Rachel, thank you for reaching out to us. We have been in contact with a manager for our Customer Care team and someone will be reaching out to you as soon as possible to help resolve any issues.
Charles D.
I have used this software for several years. It a great products however, the technical support is hard to contact and get answers to questions
Reply from AppFolio Property ManagerJul 20, 2021
Hi Charles, thanks for the feedback. We do have a live chat feature in our Help Center if you ever need assistance in a shorter timeframe. Thank you!
Jo Dean M.
The lack of follow up and availability to direct customer service is a serious problem. I started using this software on November 20th, 2020. I entered a question. regarding my bank accounts on December 28th, I have the case number, as of today, May 29th-Still not response or communication to correct the problem. I chatted online for the 4th time today regarding Owner Packets, the chatter response from the other end stated it would have to escalated to a Manager. No Case number given and I do not have confidence that I will get my questions answered much less get a resolution. Looking to move back to Rent Manager or look for another software...the biggest mistake to choose Appfolio. Don't be fooled by the great service you receive the first 30 day, because after your onboarding - you are on on your own. The best way I can describe, you are in ocean of water, in a row boat for days on end without a life jacket. BEWARE SIGNING UP FOR THIS SOFTWARE!
Richard A. N.
I am a tenant in a property managed by one of your property management customers (Acorn + Oak Property Management of Durham, NC. The company is using your software inappropriately by claiming I have an unpaid rent bill when I have documented evidence that I paid it. The company made an accounting error and is using your software to try to coerce me to help them cover it up. (They keep billing me for an unpaid bill.) AppFolio should prevent the company from using your software in this manner.
Nina
If I could I would give five negative starts. By far the worst customer support I have ever seen. These people don’t even have a basic accounting knowledge but they work for an accounting application and answer the phone. Every time I called with a question it was apparently “too complex” to solve it over the phone so they would start a case. Then I wouldn’t hear from them for days or at all. Even when somebody finally got back to me they provided some vague answers and none of the solutions worked after all. I was in a process of setting up new associations and needed some guidance and I ended up figuring it out on my own because calling the support was a waste of time. They have no idea what they are doing, they are incapable of providing any solution and showing any understanding of accounting issues. I was advised by one person to enter incorrect bank balance in order to reconcile bank statement. I am not sure how this company gets four or five starts from others users who are saying customer service was prompt. That was not my experience. Although it is a good software, easy and user friendly without a proper support they are not worth the frustration. You will be on your own!
Reply from AppFolio Property ManagerFeb 12, 2021
Hi Nina, thanks for sharing your feedback. We understand that you have been working with our team on several accounting-related cases. AppFolio Property Manager, or any property management software with built-in accounting, does require accounting knowledge and typically our customers have accounting expertise required for their business operations. If needed, we strongly urge our customers to invest in additional accounting knowledge in order to effectively use our accounting software.
Shannon
It's not user friendly. it's been almost a year and I'm still having difficulty with it. Please work on making it more user friendly
Reply from AppFolio Property ManagerFeb 12, 2021
Hi Shannon, we are sorry to hear you are struggling with AppFolio. A member from our team will be in contact with you to assist with training. Thank you!
N/A
I have not had problems with AppFolio or it’s customer service but recently, I have had to follow up with requests for help after waiting for nearly a week for an answer. (which I still do not have) This is unacceptable no matter what time of year it happens to be (I am aware that currently, companies are in the full swing of 1099s and more than likely the reps are being bombarded with help requests but just like any other day of the year, clients have everyday problems that need resolution regardless of how busy the AppFolio department may be) - I am currently not a happy customer -
Reply from AppFolio Property ManagerJan 27, 2021
Hi Krystin, we appreciate you taking the time to leave a review. We've forwarded to the managers of our customer success team and someone should be reaching out to you shortly to assist!
