Reply from ArbitrageCardAug 22, 2025
Hi Tina,
We’re very sorry to hear about your experience with ArbitrageCard and we completely understand your frustration and concern.
Normally, verification is completed instantly when there are no issues. However, if our security system triggers an alert, we’re required to conduct a manual review. Recently, we’ve had a higher volume of these requests, which unfortunately caused a delay in your case.
In your specific situation, the verification could not be completed because the document provided appeared to be a copy rather than a photo of your original government-issued ID. For compliance with banking requirements, KYC (Know Your Customer), and anti–money laundering regulations, we are only able to accept clear photos or scans of the original ID.
We hope this explanation helps, and we sincerely apologize for the inconvenience this caused. At ArbitrageCard, customer security is our top priority, and we take these situations very seriously. If you ever need further assistance, please don’t hesitate to reach out to us directly — we’ll be glad to help.
– The ArbitrageCard Team