ArcBestReviews of arcb.com

Do NOT TRUST!! They will send you a delivery date and then NOT SHOW!! They will tell you it was an esitimated time then GET AN ATTITUDE WITH YOU LIKE THEY ARE DOING YOU A FAVOR!! Horrible customer service!!!

Do not use!! They lie about delivery times. After calling many times I was told that "it will arrive tomorrow". So let me get this straight, if I didn't keep calling my shipment would just sit there? :(

Order from Detroit MI to Spring Lake MI. They routed to Chicago. A 1-2 day transit is now going to be a 7 day transit. $300+ in freight costs for 1 pallet.

3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected. Proceed at your own risk if you use this carrier. Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB. Again I repeat proceed at your own risk if you use this carrier.

This was our company's first time working directly with this carrier. We arranged for freight about 2 weeks ago, got a good quote, booked the load, had the product delivered, only to find an added charge was applied to the invoice - $35 LAD was added. It is not unusual for added charges, but this particular one needed some explanation. So, I called several numbers, got bounced around to various departments, but finally got transferred to the area depot for the delivery site. After a brief discussion, the rep could not determine why it was on there and told me she would remove the charge. However, someone must have over-ruled her because the next day the invoice was never updated to reflect the removal of the charge. So, I began a 5 day phone / email exchange to figure out what the charge was for. Not one time did anyone tell me specifically why the LAD charge was applied. I asked on 3 occasions to provide me specific reasons. I was not fighting the charge if it was legit. I absolutely was more than willing to pay what was owed. I just wanted to know what I was being charged for. After getting some basic information from their "policies" page (which was provided to me as a "snippy" reply to my inquiry), I was able to determine for myself the reason for the charge. Apparently, they have a list of locations that are automatically categorized as LAD (Limited Access Delivery) sites. The location we shipped to was one of those on the list. I gave them a lot of time to share with me the specifics of the charge. I gave them chance after chance to do so. All I wanted was for them to explain the charge, but not one person ever did! Sure, they re-iterated what I already knew that the site was LAD. But no one ever said it's because the site was on the list to be automatically classified as an LAD. No one ever told me that and they knew that on day one? I had to dig and investigate on my own. All of this wasted time could have easily been avoided, and a better taste would be left in my mouth for this company, if they would have just done some very basic 101 investigating and communicating! I spent way too much time trying to decipher the reason for the charge when someone could have told me on the very first day. It is very frustrating and disappointing to work with a company that is not very customer service oriented! If I am wrong about that, and this is an isolated circumstance, then perhaps they should do a better job training their personnel so it doesn't happen again. Will I use them again? That depends on pricing as it always does. There is a lot of competition in the logistics industry. I am prepared to give them another shot down the line in the hopes this was a one-off! But, it is important that they hear consumer concerns so that they can make constructive changes.

Delivery came quickly and in great condition. The customer service team was even able to change the delivery vehicle, so my order could be delivered to my home.

January 2, 2024 when driving near mile marker 212 on southbound Interstate 75 in Georgia a dual trailer had a trailer dolly brake failure. The failure was to the left side of the (driver side) dolly. The ABF trailer had a number 553872. The failure ejected brake debris from the wheel of the dolly. This debris did damage to my newer 2023 KIA Sportage. The ABF truck did not stop and may have been unaware of the damage. The tractor had a cab # of 13376. My wife photographed the burn marks on the trailer wheel and the trailer number. The incident took place just prior to 2:32 pm. The incident involved heavy smoking from the dolly wheel, ejection of debris, and then no smoking. The dolly in question most likely had a catastrophic driver side brake failure. Photos are geo-tagged. The company has refused to pay or accept responsibility. Further they have refused to share information about the dolly inspection both prior to the incident and after. Either the company knows the dolly brakes were damaged and is hiding their responsibility for the damage or they do not know of the damage and kept dangerous equipment on the road. This leads me to the conclusion that the company is either unsafe or unethical or both. The reply says to contact safety. I did this already in January and they just give you the run around. They will not own up to the damage they do. They are like children running away from their bad deeds.

We booked a shipment with ABF for 2 days transit and it is now 10 days later and the freight hasn't moved from the original processing center it was taken to after p/u. When we called to get an answer from them about what was going on, they were extremely rude and just said they don't have any answers for us and it will get there when it gets there. NEVER USE THESE PEOPLE IF YOU ACTUALLY NEED YOUR FRIEGHT DELIVERED IN A REASONABLE AMOUNT OF TIME or IF YOU WANT ANY KIND OF GOOD CUSTOMER SERVICE. TERRIBLE COMPANY IN MY EXPERIENCE!