ArcBestReviews of arcb.com

Kim and her crew at the terminal in Salt Lake City (149) went above and beyond for us just now, I had a lot of back and forth contact with her regarding a shipment that we had to change from delivery to dock pickup AND we had a very tight timeline to meet our customer's need and her group knocked it out of the park! I want to make sure they get the kudos they rightfully deserve!

Multiple cancelled deliveries and incompetent, arrogant staff with a genuine lack of accountability. 24 days for 1 pallet to be shipped from Virginia to Toronto. Every excuse in the book from their Brampton location why they cant make a simple cross city delivery. This company seems confused and lack any sort of customer facing service. Management advises that individual locations have autonomy to do as they please and not follow any NMFC guidelines. I personally will avoid EVER using this company again. You don't have to read very many reviews to see they deliver this same substandard level of service to most of their customers. This is a buyer beware company that deserves a 0 rating.

Don't even bother trying to schedule a delivery. It will get there when it gets there.

I recently had the opportunity to work with Cheryl Hendrick of AFB and wanted to commend her on her professionalism. She was extremely knowledgable, and went above and beyond in helping me secure a delivery to my place of employment. Her support through the process was invaluable.

I just want to let you know how wonderful it is for ABF to have Betty Zwiers as part of your team, Betty was very helpful and very pleasant to speak with in resolving an issue with our shipment

Super slow delivery speed, took more than 2 weeks and there is no notification when it got delayed until you call back. WTF

Teresa and Chris from the Florence Dispatch Center were incredible to work with. Fantastic communication and customer service. I would highly recommend!

I’m absolutely appalled by ABF Freight's handling of my shipment and their unwillingness to take responsibility for their mistakes. Here’s what happened: ABF admits that my goods were misloaded onto the wrong truck, and that truck later had an accident. But even though they acknowledge their mistake, they’re still only offering a minimal compensation of around $1000, despite my shipment being valued at $9000 USD. This is outrageous. No matter how the goods were lost or damaged—whether due to misloading, theft, or an accident—ABF has made it clear that they will only compensate the minimum amount stipulated by their policy. Even though they’ve admitted their fault, they still won’t provide fair compensation based on the actual value of my shipment. Their excuse? "The causation of the loss or damage does not affect the carrier’s liability limitation." What kind of service is that? If they admit fault, how can they justify offering such a paltry amount for a loss that was entirely their responsibility? It feels like ABF is doing everything they can to avoid being accountable for their actions. I strongly advise anyone shipping with ABF to beware. They don’t care about their customers, and they certainly don’t take responsibility for their mistakes. They seem content to just offer the bare minimum, even when their actions directly lead to significant losses.