ArcBestReviews of arcb.com

I ordered a saw that was shipped freight all the way across the country, after dealing with other freight companies i didn’t have high hopes my package would come without some damage, to my surprise i got the best freight experience i have ever had. From customer service scheduling the delivery and answering all my questions friendly and accurately to my driver being fantastic, i couldn’t really ask for better. To top it all off my package looked as if it hadn’t been transported at all.

I am so impressed with the professionalism and follow through given to get our order picked up and delivered in a timely manner. it started with Marine and was followed to the end with Evan Gentry. We were able to meet our out date for our customer. if we ever need a freight company we will absolutely go to ARCB!!!! Best experience!!!!!

Had the privilege of working with Wayne Hutchinson at the Louisville Kentucky Expo event this past week. What a true professional. His hands on efforts and constant communication helped solve a situation for my company. We could have not gotten the freight picked up without Wayne.

We had a pick-up today from our facility and I must say the truck driver was the most pleasant to deal with. Satwant Nagra was very helpful and polite and was great to deal with!

If I could give zero stars, I would. The people who delivered it literally left $4200 of flooring on the side of a main road because they didn't have any other equipment for moving it with them. My husband got to take the rest of the day off of work to frantically move it all.

Rude and ineffectual. I had two orders delivered directly from the manufacturer. I live in a house and I have never had any delivery issues before. Order 1- ineffectual: I paid extra for delivery of 1000lbs of tile inside. When the driver got here he told me he could not deliver it inside because I live on a hill. If you have some ridiculous conditions under which you will deliver, provide that information before delivering the products. This driver was friendly and kind, so I let him deliver it inside my garage, which is 5 steps from the curb over a 1 foot elevated “hill”. My question is, does this company need a loading doc to compete the task that they have been paid well for? I now have to pay my contractor to transport the time from the garage up the hill to my house. Order 2- rude: This, a 350 lb tile order, was scheduled for delivery several business days before it was actually delivered. The drivers are meant to give you a call 1 hour before delivery. This diver shows up with no notice on a day that I did not even know he was coming. Also, he was very rude from the moment he called to announce himself. Because I paid for in-home delivery and did not get it the first time, I asked for him to deliver it inside the garage. Again the garage is 5 steps from the truck. No dice. He wouldn’t even let me use his hydronic lift to put it in there myself. He was so obnoxious from moment one. I am in the middle of a renovation and need more deliveries but I am planning on going the extra mile to avoid using this delivery company. I do not want them to have $1 of my money going forward.

Tayla was the best to work with out of the Atlanta facility. She went above and beyond to help me get my shipment to the Medline facility that was not answering emails.

Shane, in customer service, assisted me with the tracking of my shipment. He was very thorough and precise with his information. Very helpful and definitely deserved of a 5 star review.