ArcBestReviews of arcb.com

They refused to pick up a shipment from my business address and lied about my business having safety concerns, even though they have picked up multiple shipments in the same month from the same address. When I asked the dispatcher in Sacramento, California about what specific safety concerns are preventing the driver from picking up, he refused to answer me and said “ It sounds like you’re not getting me right” then hung up the phone. I called customer service and they were super useless. They kept on transferring me from one to another and ended up with the same dispatcher that doesn’t want to pick up my shipments. They refused to give me back my money or even to specify what safety concerns are preventing them from pick up.

The lady that amswers the phome in Charleston was just so pleasant and went out of her way to find out about what time my shipment would arrive amd where the truck was. She just was plane nice. The driver got here and we had to off load by hand and he was also very nice and didnt complaim a lick. Very good cistomer service.

Very bad service from marie. She is rude and demeaning and thinks she’s always right.

I used ArcBest to arrange LTL shipping, but the experience has been extremely disappointing. The initial carrier, AAA Logistics, failed to perform the pickup despite multiple attempts. They went to the wrong address three times, even though I provided accurate details and a map pin with the correct location. Due to their repeated failures, we were forced to change carriers, which caused a significant delay in delivery. To my surprise, a couple of weeks later ArcBest charged me for the failed pickup attempts by AAA Logistics, as if the issue was my fault. This is unacceptable, as the failure was clearly due to the carrier’s inability to follow the provided instructions. Additionally, a few days later I was charged extra fees because the delivery location did not have an unloading ramp. The driver used an electric pallet jack to unload the pallet. I explicitly offered to unload it myself, but the driver declined, stating it would take less than a minute and that he would handle it. I am now being charged for a service I did not request and even offered to perform myself. Overall, these charges are unjustified, and I expect them to be reviewed and corrected.

Delivered on time. Driver got his 18 wheeler way back down my dirt road and unloaded my heavy machine exactly where I asked with zero help. Excellent service. Absolutely would use again. Above and beyond.

DO NOT USE ARCBEST and ABF freight!! They said it would take 4-6 days to deliver. It’s been over 2 weeks now and still no machine yet. They said it got lost and now that they found it, they want to charge me double the price we agreed on. I’ve asked several times for manager to call me back and nobody ever does. Very irresponsible company and nobody really cares. I wish I read the other reviews before I hired them.

I requested a pickup from Ohio for a powder coat oven. was told it would take 7-10 business days. After a couple of weeks i reached out and was told that no one was sent to pick up the load and they would go right away. called a few weeks later and was told they had been to the pickup location 3 times. I was not called during these times that they supposedly attempted a pick up. I contacted the machine shop that i purchased the oven from and was told that they would not send anyone away without the load as that is what they do all day long. I was told that ArcBest did not come to pick up on any of the days they stated they made attempt. Speaking with ArcBest staff i was told that they did not have reason to contact me about not being able to pick up the 3 said occasions. I would not recommend using this operation as they don't appear to be honest, customer service oriented or prompt as they made me believe. Find a different company for your shipping.

Unfortunately, I had a very bad experience with this delivery service in Fort Mill, SC. I paid for home delivery, yet the driver left the two pallets from my flooring order on the street, not even in my driveway. Since I was at work and the delivery window was five hours long, the driver called me. I politely asked him to open my garage and leave the order inside, but he said that wasn’t something they do. In the end, the service was completely disappointing and unprofessional. I had to move all 85 boxes into my garage by myself. Very dissatisfied with this experience.