ArcBestReviews of arcb.com

This company was used to transport a purchase from Costco. When I called them to inquire about our expected delivery, customer service was easy to reach. Although the initial answering service was robotic, you could easily press the button to speak with a real person. The person I spoke with was friendly, helpful, and understood my questions. Thank you for providing good customer service in a world where many companies currently have generally crappy customer service.

This company could not find their way out of a wet paper bag! They kept telling me that my delivery would be picked up and about six days later I had to cancel and start all over with a different company. They kept giving me excuses about how they were going to call Central Transport and figure out what was going on.

I want to brag on the deliverer that dropped off my cabinets, Richard Griffin. He was friendly, helpful, and very good at his job. He knew exactly how to park the truck and could use a forklift like no other! Richard helped me make space in our garage and then maneuvered the pallets to where we could push them in very carefully. He provided top tier service and I am very grateful he came at a great time to get the job done before the rain came. Thank you Richard!

I live in Richmond, VA and had a large residential delivery handled by ABF. Of course the oversized pallet was at the front of the trailer and was loaded with little thought of getting unloaded with a hand truck. The reason for the feedback is the driver JAMES was fantastic. He never complained and worked for at least 45 minutes to move the different pallets around and get the oversized pallet positioned to be moved to the lift gate and then off and into our garage. He really was fantastic and would be the kind of employee I would want to represent my company. Please be sure to pass along my compliments to the ABF management in Richmond, VA.

Our relationship started on 03/25/2026 and ended 04/02/2026. They were five days faster than scheduled. I bought a large item from Baileys online and shipped with ABF Freight, tracking-155241219. Every aspect was superb including packaging, handling of freight, communication, punctuality and timing. My driver notified me one hour from delivery and again 10 minutes from arrival. Great experience with full confidence of recommendation, encouragement and hiring their services again. I wish, tracking could have began when my freight was accepted at first stop, but handling was so well that I can’t complain at all. Big job handled with expertise. Thank you Baileys and ABF or Arcbest.

My experience with ABF Freight was great. I received a clearance call to schedule the delivery, and then an automated call one hour prior to delivery. Then the driver called and mentioned he was a half hour away and would see me soon. Right on time the driver showed up and was engaging and friendly. Not often do things go to plan, especially in the freight world. I was happy will all aspects of service with my ABF delivery. Keep up the great work.

My delivery went exactly like they said it would. The driver was right on time and worked hard to carefully move all of our pallets and put them right where I needed them. He was very friendly and courteous.

Today I had a 13x20’ outdoor shed delivered. I want to thank my driver, Mr. Wilson, for an exceptional delivery. He was very friendly, professional, and went above and beyond to make sure that the experience was smooth. Thank you so much!