Arch Insurance USReviews of archinsurance.com

Arch Insurance wrongfully denied most of my medical claim. I signed up with Gate 1 for a trip to copper canyon Mexico, which required a plane flight and long bus trips. When I signed up I was able to travel. A month or so later I was hospitalized with acute pulmonary embolisms (blood clots) and hospitalized for 11 days. The blood clots were from an airplane flight from Dublin. My physician signed a medical statement saying I could not travel by plane or on long bus trips. Gate 1 remitted 1/2 the cost of the tour (no complaint) but Arch Insurance gave me only $300.00 for my $875.00 claim. If 11 days in the hospital is not a good reason for trip cancellation I don’t know what is. I will never use that insurance company ever again.

I am a senior citizen on Medicare, so when I went on medicare.gov site, the ARCH insurance is listed as my secondary insurance. But I never enrolled in it and have no reason for their services. I have never even heard of ARCH insurance. Now how does that happened. What should I do?

Very disappointed in this INS company. Please be aware when traveling and insured by these people, if you file a claim, don’t expect a full refund. Actually, it’s a slap in the face. Spent over 2 grand for a trip that was cancelled (through a travel agent) and received less than a third back on the claim….

BUYER BEWARE!!!! My flight was cancelled due to delay of Delta from previous route the the flight crew were timed out. Delta stated I could not get another flight for two days. I was put in a position of having to fly with another airline and purchasing a ticket. I filed a claim with Arch to cover my expense for the purchase of the 2nd ticket to get home. They denied my claim stating that there was a crew shortage. They are denying everyones claims. RIP OFF COMPANY

No response to emails despite the accident I was involved in being a no-fault claim. Promises of courtesy car but nothing delivered 7 weeks later.

ARCH Insurance. I spent weeks submitting a claim for our binoculars that were stolen out of our luggage on our UK trip. I uploaded documentation and receipts, and followed proper protocol, etc.... for the $140.60 reimbursement to Arch Insurance. This is the message I sent them. Arch Insurance Company, You made a decision to not pay this claim because you stated that there was no written correspondence made with the airline within 48 hours of the loss. Documentation was sent to you and uploaded on 6/9/23 as soon as we returned. It was submitted to the airlines within 48 hours. Emails and texts are by law, written correspondence. We made sure we followed protocol even taking time out on our "vacation" to do so. We have literally spent thousands and thousands of dollars obtaining insurance through you for our trips. We even owned an international travel agency and referred you to hundreds and hundreds of clients. This claim is legitimate and I provided ALL documentation needed. It is beyond belief that you have closed this claim stating there was no correspondence. To the absolute contrary. This claim was only for $140. 60! As trivial as this seems, it was important to us as we have never filed a claim with you before. So basically, you have lost thousands AND thousands of more "future insurance dollars" of ours as we will never purchase insurance from you again. I will contact the companies and clients I referred you to AND I will be posting your decision on all social media platforms. Steve and Kathie Livingston I am encouraging you to not recommend Arch Insurance company under any circumstances.

My $3000 Peru trip was interrupted due to nationwide strikes/civil and political unrest which happened after our arrival where we were held against our will in the Urubamba sacred valley for multiple days and were awaiting the National Military to take control of the region and reopen local airports which had been overtaken by protestors. It was a treacherous trip which caused me and others on the tour much duress, many sleepless nights and was far from anything that could be considered a vacation, which is what I thought I was paying for. We were told by our tour manager that we would receive a refund and it would be better if we had insurance (I did with Arch Insurance). After 7 months of trying to get this matter resolved with Gate 1 (including contacting the president directly) and their sham Arch insurance company which repeatedly denied my claims and then after spending hours and hours of my time doing their job for them, I was given back $270 which only covers what I paid for the insurance and doesn't put me any better off than someone who didn't purchase it (actually worse off since I have wasted so much time, worry and stress on this whole process). Please be wary that you will be offered ZERO coverage and protection in the event of an incident while traveling and should consider that money gone when booking whether you take the trip you paid for or not.

Very poor rip off merchants. Would not let me cancel my contract even though the terms and conditions said they could cancel at their discretion, but they decided to force me to stay with them at their rip off rate. Partially my fault for trusting my broker who said they were the only ones who would cover me but later found out that this wasn't true. They saw their opportunity to take advantage of me as the only insurer on my brokers books who would cover me and my policy went up 500%. I later found the cover I needed (US product liability) for a reasonable price. Avoid these and shop around!