Average
Based on 130 reviews
Arc Home3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.Arc Home LLC is an Equal Housing Opportunity Lender.Company NMLS #81386For a full list of our licenses, please follow this link.
Arc Home (archomellc.com) has 130 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
130 approved reviews, newest moderated first
Unhappy
Just such an unorganized process. No follow up, no communication unless I hounded them.
Reply from Arc HomeApr 28, 2021
Hi, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at [email protected] if you would like to discuss further.
Jeff
Had a great experience with Arc Home, no issues and both the site and payment processing were easy
Reply from Arc HomeApr 28, 2021
Hi Jeff, Thank you for your review! We appreciate you taking the time and let us know if you need anything else! Thank you, Arc Home
TER
Took over 4 months to finalize my refinance and I am not sure the process is even over. The representative asked for documents over and over again. I was asked to provide documents that are not applicable to my home such as providing documentation that I do not live in an HOA community. Tax documents were requested for the current year when I have not yet received my tax documentation from my employer due to the pandemic and the tax filing date has been extended until May 15, 2021. All of this just to save $200 a month??!!. I will pay an overage monthly so I do not have to deal with another mortgage company in the future. The entire process felt like repeatedly hearing nails on a chalkboard.
Reply from Arc HomeApr 28, 2021
Hi Ter, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at [email protected] if you would like to discuss further.
Ronald G.
Procedure had many unexpected requirements that made for a lousy experience.
Reply from Arc HomeApr 28, 2021
Hi Ronald, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at [email protected] if you would like to discuss further.
Tracie Z.
We applied to refinance our mortgage since the rates were so low and that was back in December 2020 and we are still waiting to hear back from our lending processor. The last email we received from him was in March stating he would get back to us within 48 hours. On April 13th I sent an email to him in regards to not hearing back from him yet and now on April 27th I still have not had any response from our lending processor. Its a little disheartening. At this point we are talking about taking our business elsewhere. Prior to this we have not had any issues with ARC. Its such a shame.
Reply from Arc HomeApr 28, 2021
Hi Tracie, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at [email protected] if you would like to discuss further.
Robert C.
Extremely responsive and competent.
Reply from Arc HomeApr 28, 2021
Hi Robert, Thank you for your review! We appreciate you taking the time and let us know if you need anything else! Thank you, Arc Home
David B.
We kept getting your refinance letter and email. We’ve called several times but no answer. We’ve sent email and an appointment was set up but no call received. Made a follow up email. Finally, somebody called. Received an estimate, monthly payment was a little bit lower but we had to buy points. Informed loan officer “not interested” but we’re still getting solicited!
Reply from Arc HomeApr 28, 2021
Hi David, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at [email protected] if you would like to discuss further.
James I.
After being contacted by Arc, I sent some documents to see what they would offer. By the way, "them currently hold the mortgage on this property". They called to offer a lower interest rate then I am paying them "now". They sent me a pulmonary offer and I had some questions. I emailed the questions to Arc and did not receive a reply.
Reply from Arc HomeApr 28, 2021
Hi James, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at [email protected] if you would like to discuss further.
