Great
Based on 131 reviews
Armadillo Home Solutions4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hassle-Free Homeownership Armadillo is a subscription-based protection plan for when appliances and major systems break down in your home. From kitchen and laundry appliances to heating/cooling, plumbing, and electric, Armadillo covers the cost of repairs or replacements, coordinates service appointments, and ensures it’s all done swiftly and hassle-free. View our plans ✔ 24/7 Support: Request service in less than 2 minutes at any time ✔ Access to our network of qualified and reputable technicians ✔ Quick reimbursement if you choose to use your own technicians✔ Replacements when appliances or systems cannot be repaired Have a question? Call us at (844) 471-1800! Learn More
Armadillo Home Solutions (armadillo.one) has 131 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
131 approved reviews, newest moderated first
Sharon
Quick responsive response to my issue.
Reply from Armadillo Home SolutionsApr 19, 2023
Thank you Sharon! I am so thrilled to hear that you had a great experience with Armadillo. It was a pleasure working with you! All the best, Taylor Todd, Director of Claims Resolution
Margie
Quick, did the job well and good communication
Reply from Armadillo Home SolutionsMar 31, 2023
Thank you Margie! I am so thrilled to hear that you had a great experience. It was a pleasure working with you! All the best, Taylor Todd, Director of Claims Resolution
Caroline
Sometimes there a little breakdown in communication with issues BUT overall I’m so happy with Armadillo. You claim specialists and customer service reps are so understanding and helpful. And I LOVE the text service. That’s a game changer.
Reply from Armadillo Home SolutionsMar 31, 2023
Thanks for taking the time to leave this review, Caroline! Great customer service and excellent communication is our number one priority, and our team hopes to exceed expectations at every opportunity. I am going to take this note about our communication to our operations team and work on a solution to ensure we can improve any hiccups in communication moving forward. We look forward to continuing to serve you! All the best, Taylor Todd, Director of Claims Resolution
Katie
I did not expect such amazing customer service from my home warranty company. They truly went above and beyond to take care of me. I had a rough experience with a plumber they sent to my house, and they more than made up for it. Mario with Armadillo was so good about keeping me updated, and following up with me regarding my service. They didn’t give me the run around at all when it was recommended to have my water heater replaced. Truly a phenomenal company. I am a very happy customer.
Reply from Armadillo Home SolutionsMar 29, 2023
Thanks for taking the time to leave this review, Katie! Great customer service is our team’s number one priority, so I am very happy to hear you were so satisfied with Mario's service. We are thrilled to have you as an Armadillo customer and thank you for the kind words! All the best, Taylor Todd, Director of Claims Resolution
Rick F.
Met with Theron to ensure that I had proper coverage for my home warranty services. Most services such as these can be confusing and limiting after you read the “fine print”. The specific coverages are clearly explained and the coverage is exactly what we wanted for our home! Thank you Theron for helping protect or home!
Reply from Armadillo Home SolutionsMar 15, 2023
Thank you for the amazing review, Rick! Truly excellent customer service is core to our mission, so I am thrilled to hear Theron provided you with such a great experience choosing coverage for your home. We are so glad you chose Armadillo for your home warranty, and we look forward to protecting your home! All the best, Taylor Todd, Director of Claims Resolution
Paul
Updated: Initially I had an issue with the company being unresponsive during the approval process and I didn’t hear from anyone for about 4 days. Since then… Armadillo has made it right, expedited the claim, sent me a check directly to cover the claim and gave other concessions to make this right. Once the communication lapse came to light, numerous people reached out to me and has since made arrangements to prevent this in the future. I can recommend Armadillo with confidence.
Reply from Armadillo Home SolutionsMar 15, 2023
Dear Paul, Thank you so much for taking the time to give us this feedback. I want to apologize that our service did not meet your expectations. We strive for excellent customer service, and I am truly sorry about this experience. I will also personally be addressing the details of your claim experience with our customer support team to get to the bottom of what happened here, and use this feedback to do a better job in the future. We are truly grateful to have you as an Armadillo customer, and our team is committed to improving so that your next claim experience is better than this one was. All the best, Taylor Todd, Director of Claims Resolution
Frank D.
My experience was great due to Liv Coffman. Her knowledge and patience made a big difference in the transaction of 6 contracts. They are very pleasant to deal with and I highly recommend them and their home warranty program
Reply from Armadillo Home SolutionsMar 13, 2023
Thank you Frank! I am so thrilled to hear that you had a great experience with Liv. We are excited to have your business and to continue delivering an excellent customer service experience! All the best, Taylor Todd, Director of Claims Resolution
Laverne
I've used atleast 2 other companies. I've been with Armadillo for aleast a year. The website is user friendly. Thank you Adelina for explaining the process in simple terms! Also, thank you for being accessible to answer any questions for me and my customers. Armadillo is definitely different than other companies.
Reply from Armadillo Home SolutionsMar 8, 2023
Thank you Laverne for this awesome review! We are so glad you are having an easy experience using our website. Excellent customer service is core to our mission, so I am thrilled to hear our team is providing you and your clients with great, fast, accessible service. We appreciate the opportunity to serve you and your clients!
