Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Brent
Fast service. Extremely knowledgeable. Very nice product.
Reply from Arrow LiftNov 21, 2024
Thank you, Brent! We’re so glad to hear that you were pleased with the fast service and the quality of the product. Knowing that our team’s knowledge and efficiency made a positive impression means a lot to us. If you ever have questions or need assistance, we’re just a call away! Best, The Arrow Lift Team
Mark B.
We had a miscommunication and the wrong lift was sent the first time. No problem, the correct lift was sent a few days later. Isaiah did a good job installing it. Everything was very good. Thank you.
Reply from Arrow LiftNov 20, 2024
Hi Mark, Thank you for sharing your experience! We’re sorry about the initial miscommunication, but we’re glad we could quickly resolve it and get the correct lift installed for you. It’s great to hear that Isaiah did a good job with the installation and that everything met your expectations in the end. We appreciate your understanding and patience throughout the process, and we’re so pleased to know you’re happy with your new lift. If you have any questions or need assistance in the future, don’t hesitate to reach out—we’re always here to help! Warmly, The Arrow Lift Team
Maxie
The salesman was very knowledgeable and helpful, and the company scheduled installation when requested. Stairlift replaced older stairlift installed prior to our house purchase. I showed installer cut out wood from top landing from original installation. This tract is not as high as original; not high enough. I didn’t realize it at the time, and I signed off on it. A little too low at bottom as a result hitting wall mirror. Tract not close enough to wall as well. Previous one did not. Don’t think anything can b done about it now. Nice Stannah Siena, though!
Reply from Arrow LiftNov 20, 2024
Hi Maxie, Thank you for taking the time to share your experience! We’re glad to hear that your interactions with our salesperson and scheduling process went smoothly, and that you’re enjoying your Stannah Siena stairlift. It’s great to know that it’s a good fit for your home overall. We understand your concerns about the track positioning. We're looking into if there are any possible adjustments to resolve the issue. Please feel free to reach out to us directly, and our team would be happy to discuss this further with you. Thank you again for choosing Arrow Lift. We’re glad we could assist you, and we hope your stairlift continues to provide safe and reliable service for years to come! Best regards, The Arrow Lift Team
Steve
The precession of purchasing was nicely done over the phone. I trusted them. The installation was done professionally and did a great job of teaching us how to use it.
Reply from Arrow LiftNov 19, 2024
Hi Steve, Thank you for sharing your experience! We're so glad to hear that the purchasing process over the phone was smooth and that you felt confident working with our team. It’s wonderful to know the installation went professionally and that the instructions were helpful. If you have any questions in the future, don’t hesitate to reach out—we’re always happy to help! Best, The Arrow Lift Team
Jean
Personable, knowledgeable, and reliable salesman and installer. Stair lift is very helpful to me.
Reply from Arrow LiftNov 19, 2024
Hi Jean, Thank you for taking the time to share your experience! We're delighted to hear that both our salesperson and installer made a positive impression with their knowledge and reliability. Knowing that your stairlift is helpful to you means so much to us. If you ever have questions or need assistance, we’re always here to help! Warmly, The Arrow Lift Team
Vickie B.
Charlie, sales, gave a professional overview and outlined our options; answered all our questions and invited us to visit the showroom. No pressure at all. We decided to go with a reconditioned Stannah 600. Isaiah is a Great Technician and very pleasant to work with! Dad is very happy with the stair lift and I am too (he is now safe getting up and down the steps, no more worries about a fall)!! Vickie
Reply from Arrow LiftNov 14, 2024
Hi Vickie, Thank you for taking the time to share your experience! We're so glad to hear that Charlie provided a thorough and pressure-free overview of your options and that Isaiah made the installation process a positive one. Knowing the stairlift has brought both safety and peace of mind for your dad (and for you!) is exactly what we strive for. If you ever have any questions or need assistance, please don't hesitate to reach out. Wishing you and your dad continued comfort and confidence with the Stannah 600! Warm regards, The Arrow Lift Team
Jim
Both the sales person (Charlie) did great jobs. Both were very professional and friendly.
Reply from Arrow LiftNov 12, 2024
Hi Jim, Thank you for your kind words! It’s wonderful to hear that Charlie and the team left such a positive impression. We’re glad their professionalism and friendliness made for a great experience. If you have any questions or need assistance in the future, don’t hesitate to reach out! Best regards, The Arrow Lift Team
Carla L.
I had a wonderful experience with the team from Arrow Lift. The initial phone call was pleasant with a satisfying outcome. The salesman that came to call on my home was friendly, knowledgeable and to the point, no high pressure selling. My installer was on time, courteous, and instructed me with great patience. The Lift works great. Just what I needed!
Reply from Arrow LiftNov 11, 2024
Hi Carla, Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to provide a pleasant and straightforward process, from your initial call to the installation. It's great to know that the lift is working well for you and is exactly what you needed. We'll be sure to pass along your kind words to the team members who assisted you—they’ll be delighted to hear this. If you ever have any questions or need support, please don’t hesitate to reach out. Thank you for choosing Arrow Lift! Best, The Arrow Lift Team
