Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Jodi
Everyone was great from start to finish! Very helpful and accommodating. Would definitely recommend!
Reply from Arrow LiftJul 1, 2024
Hi Jodi, Thank you for your kind words! We're thrilled to hear that you had a positive experience from start to finish. Your recommendation is greatly appreciated. Best regards, The Arrow Lift Team
Don
From my first contact with the company I found all the people to be engaging, competent, helpful, and ready to serve. At the installation, I was not disappointed and the two young men who did the installation reflected the best at Arrow Lift. We strongly recommend this company.
Reply from Arrow LiftJul 1, 2024
Hi Don, Thank you for sharing your positive experience! We're delighted to hear that our team provided competent and straightforward service from start to finish. It's great to know that the installation met your expectations as well. Your strong recommendation means a lot to us. Warmly, The Arrow Lift Team
G.C.
This chair lift is the greatest -- especially on a narrow carpeted stairway. I am in 7th heaven hauling things up and down -- I can make much more use of the whole house. The installer (Ezra?) was extremely kind and efficient! I love, love, love it!!!
Reply from Arrow LiftJul 1, 2024
Hi G.C., Thank you for your enthusiastic feedback! We’re thrilled to hear that your chair lift is making such a positive difference in your daily life, especially on a narrow, carpeted stairway. It's wonderful to know you're enjoying the convenience it brings. We'll be sure to pass along your kind words to Ezra. Best, The Arrow Lift Team
Bob
Install went well. Installer was friendly and seemed to do a good job. The stair lift runs smoothly until it reaches the halfway point where it encounters a bump. Don’t know if this is normal or not.
Reply from Arrow LiftJul 1, 2024
Hi Bob, Thank you for sharing your experience. We're glad to hear the installation went well and that our installer was friendly and efficient. The stair lift may have a small bump over the splice in the rail, so depending on the severity of what you are experiencing, it may be within the expected range. If it is causing you concern or discomfort, feel free to give us a call, and we’ll have a technician come out to assess. Best regards, The Arrow Lift Team
Paul
Great service, quality equipment and polite service person.
Reply from Arrow LiftJul 1, 2024
Hi Paul, Thank you for your kind words! We're happy to hear you had a great experience with our service and that you're satisfied with the quality of our equipment. Our team always strives to provide polite and efficient service. Best regards, The Arrow Lift Team
Ernie & Ann in Chino H.
From the very start when I contacted the office (Shelly), my inquiry was passed onto a salesman (matt) and the subsequent installation date was on time as promised with the 2 technicians doing the installation in 6 hrs. The followup with Kelsey was right on time and the price was lower than one other competitor. The lead tech (Marcus) explained the operational details and they made no mess whatsoever. I would recommend Arrow Lifts to anyone in need of a stairlift- Go Stannah
Reply from Arrow LiftJul 1, 2024
Hi Ernie & Ann, Thank you for sharing your detailed experience! We're pleased to hear that our team met your expectations and deadlines. It's wonderful to know that Shelly, Matt, Kelsey, and Marcus provided you with prompt and professional service. Hearing that the installation was smooth and the price competitive is great feedback for us. We're glad the stairlift is working well for you. Warmly, The Arrow Lift Team
Steve
showed upon agreed time installer seemed very knowledgeable
Reply from Arrow LiftJul 1, 2024
Hi Steve, Thank you for sharing your experience! We're pleased to hear that our installer arrived as scheduled and demonstrated their expertise. Best, The Arrow Lift Team
Bob
The installation of our stairlift was completed quickly and professionally. The gentleman who did this installation for us was courteous and friendly.
Reply from Arrow LiftJul 1, 2024
Hi Bob, Thank you for your feedback! We're happy to hear that the installation process was smooth and that our technician provided friendly and courteous service. Best regards, The Arrow Lift Team
