Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Tina S.
Trustworthy employees Knowledgeable employees
Reply from Arrow LiftJul 1, 2024
Hi Tina, Thank you for your feedback! We're glad to hear you found our employees to be trustworthy and knowledgeable. If you need any further assistance, feel free to reach out. Warmly, The Arrow Lift Team
Julian
Quality of the product. Sale person very knowledable and helpful.
Reply from Arrow LiftJul 1, 2024
Hi Julian, Thank you for your feedback! We're pleased to hear you're happy with the quality of the product and that our salesperson was knowledgeable and helpful. If you need any further assistance, please let us know. Best, The Arrow Lift Team
Carol N.
The time for the install was fast and the installation went well we thought. The first time we tried it, it got stuck. We tried the suggested reset, but it did not work. They came out 2 days later. The wiring was done wrong on the chair seat - backwards. Got that done and called for the inspection. They determined that the arm wiring was wrong - backwards again. Finally, all done, but frustrating errors on the install.
Reply from Arrow LiftJun 28, 2024
Hi Carol, Thank you for taking the time to share this feedback. It's good to know everything is working correctly now, but we're sorry to hear about the initial issues you faced and we regret the frustration caused. We will certainly look further into this issue on our end, as we strive for excellence and are always seeking to improve our service. We hope we can impress you with our service in the future. In the meantime, if you have any further concerns or need assistance, please don't hesitate to reach out. Best regards, The Arrow Lift Team
CAROL A.
We had a wonderful experience with the person who visited us Nat Haaland and Chris the installer. Very professional and very knowledgeable and friendly. Great service and great people and after talk with customer service(sorry i can't remember his name)was terrific. I will definitely recommend Arrow Lift to friends and family. Carol and Ed Abodeely
Reply from Arrow LiftJun 28, 2024
Hi Carol and Ed, Thank you for sharing your wonderful experience. We're glad to hear that Nat, Chris, and our customer service team provided such excellent service. Your recommendation means a lot to us. If you ever need anything, please feel free to reach out. Warmly, The Arrow Lift Team
Steve
Needed lifts for the wife. Did some research and chose Arrow. Matt the Sales Rep was very friendly and knew what he was talking about. Ezra came out to install and you cannot ask for a finer young man to have represent your company. His work,attitude,andattention to detail were outstanding. When I called into th center I spoke with Mike,very friendly and helpful. The entire staff at Allied have been outstanding and I would recommend them to anyone. I believe we got a good deal and great service
Reply from Arrow LiftJun 28, 2024
Hi Steve, Thank you for sharing your experience. We're thrilled to hear that Matt, Ezra, and Mike made a positive impression and provided excellent service. It's wonderful to know that you are satisfied with your choice and our team's dedication. If you have any further questions or need assistance, please don't hesitate to reach out. Best, The Arrow Lift Team
Sue
Would not recommend. We didn't shop around and we definitely should have. This is probably the same for all stair lift companies, but they charge the same amount for 7 stairs and 14 stairs, a complete rip-off. A stair lift through them is $6,000-$7,000. That was over our budget so we bought a refurbished one for $4,600. The salesperson said it would be about 3-4 years old. The one we bought is considerably older than that, but we can't prove it. It also sounds like a piece of crap and ready to fall apart. The installers were nice enough but when they left we saw that they damaged two of our stairs and never bothered to mention it to us. Shop around before buying from this company. After making an expensive purchase like this you would think a follow-up call a week or two later would be appropriate to see if we were happy with the purchase. We heard nothing from them.
Reply from Arrow LiftJun 28, 2024
Hi Sue, Thank you for the detailed feedback. We're sorry to hear that your experience did not meet your expectations. You can see the year of production for your unit by looking at the serial number, which in this case will show that the unit is exactly 4 years old. That said, our goal is always to provide quality products and services at reasonable prices, and we would appreciate the opportunity to discuss with you further and address your concerns. Please don't hesitate to give us a call at your earliest convenience. Thank you again for your feedback. Best regards, The Arrow Lift Team
Alisha
Our installer was absolutely fantabulous ! The whole process was very smooth everyone was kind and easy to work with Thank you so much!!
Reply from Arrow LiftJun 28, 2024
Hi Alisha, Thank you for your wonderful feedback! We’re thrilled to hear that the installation process was smooth and that our team exceeded your expectations. We'll be sure to let the installer know how much you appreciated their efforts. Best regards, The Arrow Lift Team
Paula
The chairlift was installed to my expectations in a timely manner. The technician was friendly and professional. Very satisfied with my new chair!
Reply from Arrow LiftJun 28, 2024
Hi Paula, Thank you for your feedback! We're delighted to hear that the installation met your expectations and that you're satisfied with your new chairlift. It's great to know our technician provided a friendly and professional experience. Warmly, The Arrow Lift Team
