Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
James M.
Great customer service and responsive service,
Reply from Arrow LiftJun 19, 2024
Hi James, We appreciate your kind words! It's great to know that our service met your expectations. If you ever need anything else, please feel free to reach out. Best, The Arrow Lift Team
Mary K.
Excellent response. Very efficient with their work . Love our new stair lift helps us to get to our basement when needed, Thank you start lif
Reply from Arrow LiftJun 19, 2024
Hi Mary, Thank you for your kind words! We're delighted to hear that you love your new stair lift and that it helps you get to your basement with ease. We're also glad to know that our team was efficient and responsive. If you have any other questions or need assistance in the future, feel free to get in touch. Best, The Arrow Lift Team
John M.
Lift was fine and worked for the short time we had it… however, buyer beware. The buy back offer is a bit misleading. We were told at the time we purchased this lift that we would get back a certain percentage back if we no longer needed the lift, even since it was a remanufactured unit. We had it for less than 14 months and were expecting at least 20% back. However, when it came time to have it uninstalled, we were told that “since it was a reconditioned lift the buy back was determined by the date the lift was built not when it was installed”. Also at that time, we were told that we wouldn’t be getting anything back because of the this manufactured date and that it was beyond the buy back timeframe. She said she would make an exception in our case and give us 10% back which calculated to $300.00. We’ve already received the $300 and appreciate how quickly you got this to us…this buy back program should be a litt clearer at the time of purchase.
Reply from Arrow LiftJun 18, 2024
Hi John, Thank you for sharing your experience! We're glad to hear you were happy with the lift's performance, and we're sorry there was confusion around the buyback program. We strive to provide excellent service, and your feedback is valuable to us as we consider how we might improve our processes. If you ever have further questions or need assistance, please don't hesitate to reach out. We're always here to help. Best regards, The Arrow Lift Team
Sheldon & Lorry A.
Excellent!
Reply from Arrow LiftJun 18, 2024
Hi Sheldon & Lorry, Thank you for your feedback! We're delighted to hear that you had an excellent experience. If you need any further assistance, please feel free to reach out. Warmly, The Arrow Lift Team
Kishor P.
Waukesha, wi
Reply from Arrow LiftJun 18, 2024
Hi Kishor, Thank you for the 5-star rating! We're thrilled to know that you had a positive experience with us. If you ever have any questions or need assistance, please feel free to reach out. Best, The Arrow Lift Team
David A.
Our service tech showed up on time and did a terrific job of checking our system.
Reply from Arrow LiftJun 18, 2024
Hi David, Thank you for your feedback! We're pleased to hear that our service tech was punctual and did a thorough job checking your system. If you need any further assistance, please feel free to reach out. Best regards, The Arrow Lift Team
Jack & Susan A.
Choosing the right chair was easy, Chair arrived quickly and was installed efficiently in one day. Fantastic.
Reply from Arrow LiftJun 18, 2024
Hi Jack & Susan, Thank you for your feedback! We're happy to hear that selecting the right chair was easy and that the installation was completed efficiently. If you have any more questions or need assistance, please don't hesitate to reach out. Warmly, The Arrow Lift Team
Jean H.
Excellent, professional technicians.
Reply from Arrow LiftJun 18, 2024
Hi Jean, Thank you for your feedback! We're glad to hear that you had a positive experience with our technicians. If you have any further needs or questions, please feel free to reach out. Best, The Arrow Lift Team
