ATL AutosportsReviews of atlautosports.com

Reply from ATL AutosportsJul 14, 2017

We are terribly sorry that you are disappointed with the shipping. We know that our customers want what they paid for ASAP. In fact, we know that most of them actually wanted it the day, or even the week, before they paid for it. We work very hard trying to please everyone, but unfortunately every once in a while, life happens and we do not get them out as quickly as we would like. We were able to get these rotors ready to ship the day after ordering, up until someone in the shipping department detected a defect on one of the brake rotors once they took it out of the original box. It was not up to the standards we demand for our customers, so we had to order another rotor to fulfill your order. We understand you do not believe us, but this is the truth. We always try to ship everything out immediately, as you can see from most of our customers feedback. However, due to the fact that we know that in life things can happen, we state in our shipping policy that typically all orders ship out in 3-5 working days, weekends and holidays are excluded. Once again we sincerely apologize for the delay.

Reply from ATL AutosportsJun 26, 2017

Again, we sincerely apologize for this unfortunate situation. You first told us your pads didn’t fit. After researching, we discovered that you purchased both the wrong rotors and the wrong pads. Your car came factory equipped with vented front discs which are a much thicker rotor, and you purchased solid front disc rotors which are very thin. A quick comparison of what you took off, with what you just received would have revealed the drastic difference. We previously explained that this created a very dangerous situation, having so much distance between the rotors and the pads, that the pads were not able to be squeezed down enough to even touch the rotors. We also told you to remove them immediately, and do not drive the car again until the correct parts were installed. Normally we have no problem facilitating an exchange, but unfortunately, we do not sell used parts, so we’re unable to exchange these now used rotors, for the correct new ones. We told you which were the correct parts, and we do stock them. If you decide not to purchase them from us, that is fine, however, for your safety and the safety of others, purchase them somewhere, and park your car until the correct rotors and pads are installed.