Atom TicketsReviews of atomtickets.com

Events & Venues
Colorado Avenue 2700, Santa Monica, California

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3.6

Average

Based on 139 reviews

Atom Tickets3.6

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Atom Tickets

Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!

Atom Tickets (atomtickets.com) has 139 customer reviews on Folks Told, with an average rating of 3.6 out of 5.

Also known as: atomtickets.com
Website: atomtickets.com
Category: Events & Venues
Location: Santa Monica, California
Listed on Folks Told: 2026

Atom Tickets reviews

139 approved reviews, newest moderated first

jammy G.
Dec 18, 2025
Fast and understanding response and…
Fast and understanding response and amazing result. Thank you!!!
Reply from Atom TicketsDec 18, 2025
Hello Jammy, Thank you for your kind words, we're very happy we could help! See you at the movies!
Andrew S.
Dec 18, 2025
Solved my problem with not being able…
Solved my problem with not being able to order very quickly.
Reply from Atom TicketsDec 18, 2025
Hi Andrew, We're glad we could help you quickly, we aim to please :D See you at the movies!
Abbey M.
Dec 12, 2025
They were great when I had car accident…
They were great when I had car accident and needed help with a refund.
Reply from Atom TicketsDec 13, 2025
Hi Abbey, We're glad we could help and hope the accident wasn't bad and you get better soon! Kind regards,
Randy S.
Dec 9, 2025
Atom is misleading and not to be trusted
While using the IMDB app selected Regal Theaters and saw tickets for Hamnet movie for Dec 8, 2024. Then 3 days later received an email informing me they are refunding me for these tickets. I had never heard of them before and still have no sense of why a link was imbedded in IMDB. However, this seems odd and misleading to sell and then cancel a movie ticket. Something does not seem right with this and therefore this review. I no longer trust both companies as I went to Regal to purchase tickets and was delighted with no extra fees like Atom charged me ($4.38). Thankfully I did receive a full refund from Atom but will never use them since I can’t trust anything they say they do. Same with IMDB - not a valid reason to even cohost Atom if they were involved with this cancellation.
Reply from Atom TicketsDec 9, 2025
Hi Randy! We’re really sorry about the trouble with your order, we know that’s not the kind of experience you expect. Please reach out to us at [email protected] and include the reference: 17881349 so we can check what happened and help you directly. Thanks for sharing your feedback, and again, sorry for the inconvenience!
Guillermo S.
Dec 6, 2025
The representative and the customer…
The representative and the customer service team were very helpful and understanding, even thought I was past the grace period they were able to help, quickly and always keeping in touch with clear explications
Reply from Atom TicketsDec 6, 2025
Hi Guillermo, I'm glad to hear we were able to help you! I'll pass your compliments to the team. See you at the movies!
Christopher H.
Dec 5, 2025
Refund
I have a sick kid and can't get a refund.
Reply from Atom TicketsDec 6, 2025
Hello Christopher, I'm sorry to hear your kid is sick, I hope they get better soon. We would be happy to assist you with this; please reach out to us at [email protected] with 17822408 in the subject line and we can investigate further. Thank you!
Cyrus A.
Dec 5, 2025
Non attentive and not helpful at all!
Non attentive and not helpful at all!
Reply from Atom TicketsDec 5, 2025
Hi Alexander, we're really sorry to hear about your experience and we completely understand your frustration. We'd love the chance to help make things right. Please contact us at [email protected] and mention request number 17809129 so we can assist you personally. Thank you for giving us the opportunity to improve.
Brad N.
Dec 3, 2025
First time buying tickets online
First time buying tickets online. I bought tickets for the wrong movie theater. I was unaware of this until Showtime. I tried to get in touch with customer service, but there was no phone number. There was no real person on the chat either until I typed customer service representative. When I finally figured out, I explained the situation expecting understanding and a refund. Instead, I received an email that said we cannot refund your movie. That’s it. Lame. Very poor customer service.
Reply from Atom TicketsDec 5, 2025
Hi Brad, we're very sorry to hear about your experience and completely understand how disappointing this must have been. We really appreciate you sharing the details with us. We'd love the opportunity to assist you personally. Please reach out to us at [email protected] and include request number 17763340 so we can help you directly. Thank you for giving us the chance to make things right.

Atom TicketsReviews of atomtickets.com

Rating breakdown

What customers rate

About Atom Tickets

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Atom TicketsReviews of atomtickets.com

Rating breakdown

What customers rate

Atom Tickets reviews

Fast and understanding response and…

Solved my problem with not being able…

They were great when I had car accident…

Atom is misleading and not to be trusted

The representative and the customer…

Refund

Non attentive and not helpful at all!

First time buying tickets online

About Atom Tickets

More in Events & Venues, California

EventCreate

Feet First Eventertainment

Cinema Escape Rooms

Bagpiper For Hire

Atom Tickets reviews

Fast and understanding response and…

Solved my problem with not being able…

They were great when I had car accident…

Atom is misleading and not to be trusted

The representative and the customer…

Refund

Non attentive and not helpful at all!

First time buying tickets online