Reply from auramusic.aiAug 21, 2026
Hi Kirk, thank you for taking the time to write this out. We've gone through your campaign in detail and we've taken the feedback on board.
On the Agent. Pausing an underperforming ad and replacing it is the correct way to run a campaign, it's what a human media buyer does. Your feedback on where that line should sit is noted and has gone to the team. In the meantime, every ad has a manual enable/disable control on your Creatives tab so you can override the Agent whenever you disagree with it.
On the cost figure. The number in your dashboard is Cost per Result, a verified arrival on your track page, not cost per click. They're different metrics, and your CPC was considerably lower than the figure you quoted. Worth comparing like for like before concluding the other platforms came in cheaper, and we're happy to go through your actual numbers with you privately.
On saves and adds. Spotify doesn't make saves or playlist adds available to advertisers, so no ad platform can attribute them. We report what we can verify, including streams where our data provider covers the artist. It didn't cover yours, which is why that section was empty.
On the creatives. These are the same templates running across our whole catalogue, and they perform. That doesn't mean they were the right fit for your track. There's a "report a problem" button on each creative that comes straight to us. That's also why we make uploading your own creatives available.
On the $20. That's the Boost Pack: audio clip selection plus the Aura Agent and control over your DSP links, not the audio alone. Whether picking your own clip should be standard is a fair point and it's noted.
One correction. We didn't send you an AI-generated email. You used the in-app chat assistant, which is an AI and is labelled as one. Human support is a separate channel and is answered by people.
You can email us at [email protected]. Thanks again for the feedback!
- The Aura Team
