Average
Based on 87 reviews
Avoya Travel3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over 60 years of experience in the travel industry and millions of travelers served, Avoya Travel’s innovative platform uses patented technology to connect you with an expert who specializes in the exact type of vacation you're looking for – whether it’s a cruise, tour, or all-inclusive resort. We’ve revolutionized the way travelers plan and book their vacations by blending the convenience of online search with the personalized service and expertise of our network of independent travel advisors. Thanks to our partnerships with top travel companies, you’ll receive the very best value for your next vacation with exclusive deals, discounts, and prices that can't be found anywhere else. When you choose Avoya Travel, you’ll have access to expert advice, exceptional value, and a seamless booking experience so you can sit back and enjoy an unforgettable vacation that’s perfectly tailored to you.
Avoya Travel (avoyatravel.com) has 87 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 3 reviews with 3 stars · Clear filters
Lisa C.
I must rescind a previous review in part. I stated, in error, that it was Avoya’s fault that our flights were timed horribly for returning for our Alaskan cruise and that our 3-couple party were separated on different flights and times there and back, but it was actually Norwegen Cruise Lines that was responsible because it was a buy one get one deal on the flight with our package. Buyer beware, read the fine print on the package deals!
Vik
My experience was similar to others. They promised some things on their website and then backtracked after booking. Maybe they mean well, but just stick with the websites -- what most travel sites and OTAs, gives you what it says it will give you.
Joseph S.
All Avoya agents are actually independent travel agents that just work with Avoya but are not governed by Avoya. For 3-4 years I worked with an Avoya agent and then last year when the pandemic ramped up and my cruise was cancelled by the cruise company I attempted for more than 6 weeks to reach my agent and heard nothing back from her. Because I had used an agent for my booking the cruise line would not speak with me directly so I reached out Avoya and asked them to intervene, which they did, but instead of requesting Future Cruise Credits so I did not lose my perks, they requested a full refund and then said they could not go back and change how my booking was resolved. Because I paid for part of that cruise with gift cards I was issued that part of my refund with gift cards and then when I wanted to book a new cruise I was advised by the cruise line to go back to Avoya since they had my history for perks, etc. I did go back to Avoya and have had one issue after another with the agent assigned to me. He is a very nice person but there have been issues with my booking from day 1 and when I contacted Avoya I was told that all of their agents are independent and they cannot provide oversight on my dealings with him or address issues with the payments I've made that are not reflected in my invoice, etc. I have had to reach out to the cruise line multiple times - waiting on hold for no less than a half hour for each call - just to be told that my booking looks paid in full on their side but I have no paperwork that reflects that status. Based on this experience I will never use Avoya again and would advise anyone else considering using one of their agents to be very sure up front what services they are actually getting and if they have any recourse should they encounter problems along the way.
