Excellent
Based on 228 reviews
AwardBlinds.com4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Blinds and Shades at the lowest prices!
AwardBlinds.com (awardblinds.com) has 228 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
228 approved reviews, newest moderated first
ceecee
The blinds I purchased are just as described. I ordered Glacier Gray, beautiful color that enhances the colors of our rug and the room. Recieved blinds sooner than predicted. We lost one of the valance clips and the company is replacing it at no cost to us. Great customer service! I will order from this company in the future and would highly recommend them.
Debbie W.
Award Blinds is the best company to work with. The website is easy to use. Directions are thorough and easy to understand, but most of all the quality of their products are beyond compare. The support team is great and very helpful! If you can read a tape measure, you can order beautiful, functional window treatments! They will have many more purchases from me in their future!
Dianne
I have ordered 3 times from award blinds and never a problem until my order I got a few days ago they sent me 30x16 blinds and when I contacted them management was very rude and disrespectful and refused to replace my order and said it was my fault the manager raised her voice to me and that set me off they took my money and I have blinds I can't use I will never order from them again and I wood rate their company as garbage and their management also so beware if you don't want to be ripped off by them don't order blinds from them, most companies stand behind their product but not themI rate them 0
Reply from AwardBlinds.comSep 3, 2022
On Line 1 of your order you ordered 30" x 16", so the blinds that you received are correct based on what you ordered. However, we have a policy that can assist you at re-ordering correctly below our cost, which was attempted to be explained to you on the phone by our customer service representative. Upon reviewing your orders, I see that you ordered this same exact size on your previous order that was placed under 2 weeks prior to this order, perhaps you mistakenly used that measurement instead of whatever is the correct measurement. Regardless of why you made the error, I am sorry that it occurred. Please note that for our protection, we have complete logs showing what you selected and when. If the manufacturer made a manufacturing error, we would take responsibility and correct it. However, this is not a manufacturer error, but as stated we have a policy designed to assist you at a heavily discounted price that is below our cost. We first learned about your measuring/ordering issue when you left a voicemail outside of our business hours yelling at us. So, as a curiosity one of our customer service representatives called you back the same day, outside of our business hours, to attempt to assist you so you wouldn't have to wait through the long Labor Day weekend. During the phone call you were extremely rude and then you decided to use a derogatory term as a name for our representative. At that time she informed you that the call was over. We have a zero tolerance policy for such actions, as we do not tolerate customers using derogatory terms towards our staff. Additionally, the lady you spoke with is not a manager nor did she make that assertion, but none the less she deserves respect, which you were not willing to give her. She handled the situation very well considering the amount of hate and anger you were directing at her. In addition to you not taking responsibility for your own mistake, even when we offered to assist through our policies, you leave a libelous review. Interesting that you ordered 3 times from us over the past 2 years, yet as soon as you make an error and try to blame us, we are "garbage". I trust that any past and future customers of ours that are reading your review will see how misdirected it is. I hope you are able to find some peace within yourself.
diane
I have ordered twice from award blinds, shades for 8 windows. High quality products at great prices. One blind had little glitch and company was prompt with dealing with it. I will order again, told my dd about them and she has ordered too.
Carolyn
I have ordered from Award Blinds on two separate occasions. Once for my bathroom and kitchen window and second for my family room which has four windows. I absolutely love the quality of the blinds, they are made made very will. They look beautiful in my home and they were super easy to install. The price was very reasonable as well. I had spoken to customer service multiple times on ordering my blinds and they were very kind, helpful and attentive. They even called me to review and confirm my order. I will be finishing off the rest of my home windows with Award Blinds. I highly, highly, highly recommend ordering from Award Blinds!!!!
Kathleen R.
have ordered multiple shades in the past. always great service, prompt delivery and a quality product. my recent purchase had a malfunction in operating. immediate response from customer service, follow up with mfgr. and replacement of product within 2 weeks. absolutely no fuss.! best company I have dealt with in along time!!!!! Kathleen Robb
Meta
Positive Experience! Easy online ordering. Delivery time was reasonable. Made with sturdy materials. Ordered the one-inch wood blinds. AwardBlinds worked their magic with the dimensions sent and the fit, look and working blinds look beautiful. The set-up instructions were easy to follow. Will certainly order from AwardBlinds again and definitely recommend to family and friends.
Over the Moon S.
I purchased 2 7' solar blinds a year ago and absolutely loved them. Delivered in a timely manner; perfectly packed. All parts included; made to order; installed easily. Then one broke and I requested a replacement. They said No Problem; still under warranty; 10-12 days to produce. Not only did they replace 1, but BOTH blinds and delivered within 5 days! Would recommend this company to EVERYONE! Extremely satisfied and will definitely purchase from them again. Thanks AwardBlinds!
