Excellent
Based on 228 reviews
AwardBlinds.com4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Blinds and Shades at the lowest prices!
AwardBlinds.com (awardblinds.com) has 228 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
228 approved reviews, newest moderated first
Sandy H.
We ordered one blind to start, just to make sure it would fit and was easy to hang. It was very well made and fit perfectly. Unfortunately, the blinds got dropped and 2 of the slats chipped. I called the company and asked if they could recommend a putty that worked on faux. They told me they were sending out a new blind as a one time courtesy. That is great customer service and we'll definitely be ordering more for the rest of our windows.
suzanne M.
The blinds I custom ordered looked and fit well but I was very unhappy with the tilt feature which I found awkward and difficult to adjust to my liking. Feeling I was most likely stuck with them I called the Company to see if anything could be done. I was surprised and very relieved they could offer me a solution thru their OOP'S option. It was affordable and the customer service rep. was so helpful in guiding me thru the re-order process. Though they don't take blinds back, suggestions on what I could do were well taken. From beginning to end my experience with this company was just the best.
Gina B.
My wood blinds are gorgeous and fit perfectly. Easy to install, colors were exactly what I ordered. Love the fabric tape color fits the room nicely.
Randy R.
I have been a residential contractor of homes for over 42 yrs and have used Awardblinds.com more than once. The process on the website is very user friendly. They have a great selection and good fair prices which I have found are lower than other sights I have visited. The blind-to-order fit perfectly! Customer/owner was greatly impressed with looks and ease of installation. I don't always review products I purchase on- line but I appreciate a company that has a quick turnaround and has great quality and good prices. You can't beat them for window blinds. Randy R.
Sam F.
I am so glad I found this company. Top notch customer service and great web site. I just received my 1st electric smart blind and have it hooked up to google home. The quality ofnthe blinds is superb. I placed my order for the 2 more blinds today.
Lynne
Awards Blinds is responsive and provides excellent customer service. I received a response to my email in one business day. I was given all the information and my questions were answered right away. I really appreciate the responsiveness and helpfulness!
John
The website is extremely well designed and helpful, pricing is extremely competitive, the selection of styles and colors is massive. Alexa spent several hours and several phone calls helping me with numerous details in selecting the exact blinds for my new custom home under construction (it has unusual design complications). The packaging and delivery went smoothly. 16 of 17 blinds now fit like a glove, are of excellent quality and appearance. One blind has a small tensioning issue from the factory, I have received over the top support in getting it resolved. In dealing with hundreds of building people over the past 2 years I give award blinds a Top Award :)
Dalleen J.
I did not make an error measuring and being called "untruthful" is the same type of response I was getting when I let them know the blind I received was not what I ordered. Award blinds was making it so difficult making my order right I gave up.. not worth all the trouble.. I think they count on that.. Use extreme caution if using this company. If you buy it you're done. My blind arrived warped and shorter then I requested. When I reached out I met with defensive, unhelpful customer service. Photos were requested and when I sent them they asked for more. The effort was time consuming so I gave up and tossed the blind. There is such heavy competition with window options, use someone else and save yourself the grief.
Reply from AwardBlinds.comSep 15, 2021
Unfortunately, this review is not truthful. This order has a customer measuring error and we made several attempts to get the correct measurements from the customer to assist her in getting a new shade that will fit her opening correctly. We understand that it is easy to be angry about an error and to then leave negative reviews blaming the company. However, we are still open to working with this customer to correct the measuring error. Edit (9/20/21): The customer changed their review text today, so this edit is to address that. In their edit, the customer stated that they did not make a measuring error. Our proof of the measuring error is based on multiple pieces of information that the customer provided to us, all of which correlate the measuring error. That is not information that we created, the customer provided it to us. The customer also stated that we were, "making it so difficult making my order right I gave up". We offered the customer the following three options (via email and/or voicemail): 1. We offered to remake the shade as originally ordered, at no cost to the customer. Of course, if the customer did make a measuring error then this shade would also not fit correctly. (This would take no effort by the customer). 2. We offered to remake the shade with the correct width measurement, the customer just had to provide it to us. (Re-measuring would take at most a few minutes). 3. We offered to send a representative to the customer's house to re-measure correctly for her. This is only possible because she is relatively close to our office (approximately 2-hours away). (This would take minimum effort by the customer, as we would be the ones having to drive 4 hours in total to re-measure for her). The customer ignored/declined all the above offers. She instead repeatedly said we were unhelpful and chose to leave negative reviews about us. As stated above, we are still willing to assist this customer. If she would rather continue editing her review, instead of working with us, that is her choice.
