Excellent
Based on 815 reviews
Ayla4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
Lisa B.
Ayla is a unique source of skin care products from around the world. I always learn something that helps me make informed choices ! I appreciate the friendly efficiency of the team at Ayla.
Reply from AylaApr 14, 2022
Thank you, Lisa! We love hearing that!
Wendy H.
GREAT ONLINE STORE! I made a purchase at the recommendation of a friend. Ayla sent my package out quickly and when I received it, it included a little handwritten thank you note. The packaging was great, the product has been awesome, and everything about my transaction was easy. My favorite kind of online shopping :)
Reply from AylaApr 14, 2022
Thank you for your review, Wendy! We're so happy that you enjoyed shopping with us!
Sherri H.
Unique, high quality products. Always healthy! Superb customer service
Reply from AylaMar 15, 2022
Thanks so much, Sherri! We really appreciate it.
Jennifer L.
I LOVE the products but the shipping stinks!!! It takes FOREVER to get anything. Not sure if it's because they use UPS and not USPS but the wait is ridiculous. It shouldn't take over a week to get your order. I ordered products from a competitor at the same time I ordered from Ayla and I got my order within 3 days and I am still waiting for my Ayla order. And I just got a notice that it's now going to be delayed another 3 days!!! It takes the joy out of ordering from them. The bummer is that I love the brands and the products that Ayla offers and the staff seems nice - but it seems like they are always questioning something prior to shipping ie do I want a delivery signature, do I want it expedited etc all of which delays shipping...I think they need to rethink their shipping and have these questions as part of the check out and not as add on emails later - it all takes time and effort and makes the whole process draining and joy-sucking.
Reply from AylaMar 16, 2022
Hi Jennifer, We're disappointed to hear of your frustration, especially since we're usually known for getting orders out quickly! We do take take great care to confirm that our customers will receive their packages safely - we're sorry that our phone calls and emails to ensure that didn't seem to reach you. We use both UPS and USPS to ship our packages and you're always welcome to leave us a note at checkout with your preferred carrier if you have one, to waive or require a signature upon delivery, or for any other details or requests. We're happy to add those notes to your customer profile for future orders too! As always, feel free to call or email us anytime.
John O.
Wonderful so far, carried everything i needed and shipped out to me fast
Reply from AylaMar 15, 2022
Thank you, John! We're glad to hear you enjoyed your experience with us.
Lina
Ayla carries the best product and their customer service is amazing. I love the blog and all their product reviews and suggestions. Congrats on 11 years and cheers to many more!
Reply from AylaMar 15, 2022
Thank you so much, Lina! We are so glad you find all of it to be helpful!
Caroline C.
The best of the best !
Reply from AylaMar 15, 2022
Thank you, Caroline!!
Lucy M.
Ayla’s customer service is Awsome! Their line of brands are great, their shipping is very quick, and their detailed description of products are much appreciated. Overall love them! Just wish I lived close to their store so I can experience it all in person!
Reply from AylaMar 15, 2022
Thanks so much, Lucy! We hope you'll visit us in SF one day!
