Michelle S.
Baselang used to be great....BUT
Baselang used to be great....But I agree with a previous poster that lately they have been sketchy, and now want to record all classes and are making it mandatory as of September 1st. This ruins the level of comfort that a student has with their teacher. Who wants to know that a recording exists of every mistake they made, or of every time they had a discussion about an embarrassing topic? They say it is to ensure the quality of instruction, but I do not believe this. There would be no reason to record every single lesson if this were the case. This seems more like a "gotcha" for the teachers, which I do not want to be a part of. I have been with Baselang for just over 5 years. I came for the DELE program and stayed for the quality of a few teachers. The curriculum for the DELE C2 program is terrible and does not match the rigor of the exam. I had to bring my own materials to use with the teachers, as the ones provided on the platform were useless and riddled with errors. I will say, with the help of two excellent Baselang teachers and the curriculum I bought separately, I did achieve C2 certification in May of 2022. Once students notice a teacher is good, many will flock to book them. You can select up to 3 teachers as your favorites, and you can book them a couple of days in advance. However, you have to book right at the time when the new schedule becomes active, which for me is right in the middle of the day. This is because other students are trying to book the same teacher. Otherwise, you will lose out on the slot or slots that you want. Additionally, once lots of students have noticed that a teacher is good and they get regular students, Baselang will move them to their Bootcamp program, making them unavailable to Real World and Dele Students, either for part of their shift or the whole shift, depending on the teacher and the program selection of the Bootcamp student. Follow the money - look at the prices of the Bootcamp program vs the Real World program. Baselang says that is not why they move the teachers, but I also do not believe this. When the teacher is moved, they will send you an email if the teacher is one of your favorites, letting you know they will be unavailable. They usually say the teacher is doing "administrative tasks". Baselang has also all but abandoned the DELE program with respect to the teachers. At the time of my writing this, there will be no teachers available to teach a DELE class for the next hour. However, there are still 3 Real World teachers available. In two hours, there is one DELE teacher available, but 5 Real World. It is always like that. Frequently, there are no teachers available on the DELE schedule, and students have to book through Real World, where there are many available teachers. And, if a lot of students book that teacher through DELE, they will just move them to the Real World program. Over the years, there have been many issues with the platform, and these issues continue if you are using it via a mobile device. Sometimes, the scheduling time may come about when you are out running errands, at work, etc, and have to schedule through phone, etc, rather than a computer. You have to click and cross your fingers, because many times the platform has dropped my scheduled classes because the button to accept is hidden behind the panel notifying you of how much time you have left to book. Then the platform drops all of the hours you have selected and makes you start again, giving an error message. I have continued to stay with Baselang after achieving my certification because I want to speak, read, and write Spanish at a very high level. I know that as a language learner, I need continuous practice to maintain that high level of Spanish. The teachers at Baselang have helped me to do that. I have even recommended Baselang to many others interested in learning Spanish, and to teachers of high school students looking for Spanish tutors. However, as soon as the recording of classes begins, I will be ending my subscription as well.
Reply from BaseLangAug 25, 2025
Hi there - today (Aug 25) we announced that we reversed the decision and will NOT be recording classes. Below is a message sent out from our CEO to the students. -- Last week we announced that starting September 1st we’d begin recording all classes. The intention was good - making sure we could better train teachers, while keeping things safe and respectful for everyone. The reality is that only a tiny percentage of recordings would ever be watched, since thousands of classes happen each day (we’d need an army of people to watch them all). But many of you told us it didn’t feel right. And looking back, I should have asked for more of your input before trying to push this through. That’s on me. So let me personally apologize for getting this wrong. The last thing we want is to make anyone feel uncomfortable, or lose the freedom and trust that makes BaseLang special. Our intention was 100% to improve the quality of classes - something we’ve been constantly working on for ten years - not snoop on your conversations. So, we’re not going ahead with recording all classes. Instead, we’ll explore other ways to help teachers improve and keep quality high without recording everything. Thank you for being honest with us. Your input helps us keep BaseLang the best place to learn Spanish, and we’ll always put the student experience first. Un abrazo, Connor




