Bath PlanetReviews of bathplanet.com

We hired BP to install a walk-in shower as part of a larger bathroom remodeling project in 11/2022 - completed in 3/23. Just the facts: Pros - we are pleased with the final shower product, but not pleased with the process at all. Cons - although BP was fully aware of the nature of our entire bathroom remodeling project, unbeknownst to us, they initially installed a shower in 11/22 without pulling a permit! Since we could not move forward with the rest of our project, the shower had to be pulled out and a new one ordered, which was not installed until 3/2023. However, the ‘new’(?) shower installed was soooo dirty, with smudge marks and boot marks on all three walls as if someone walked on the walls! It was so bad that a ladder was needed to remove all of the smudge marks and we insisted that BP contractors return to clean the entire shower walls. But why they even felt that it was ok to install such a dirty product, after having to remove an initial shower due to their failure to pull a proper permit, is mind boggling! Finally, the BP contractors broke a glass picture frame and vent, though never reimbursed us! Bottom line, is that the BP process was very disappointing and very concerning. But so far, the final product has been fine🤞. Just beware!

Overall work was ok, bath planet of stl are nothing but crooks, DO NOT trust the salesman he will lie thur his teeth and promise the world, he will write it on a quote so you think it's fine and then puts what he want on the contract, and by the way the contract in nothing but a useless piece of paper, they took me to the tune of 23,700 dollars and I had to buy my self things that there lying salesman promised us, I have a few problems but I will not call them to repair, I will not even let them on my property, my advice is if bath planet of stl calls you RUN away as for as possible, crooks, liars, and should not be in business and trust me I tell everyone

We had Bath Planet put in a new shower to make it safer for us. We now have a beautiful shower we can not use. The floor is so slippery the rubber floor mat does not stick. At first I wasn't concerned because Bath Planet is a big company who will stand by their work. WRONG...I talked to Mike who gave me several suggestions including , scrubbing the floor and putting down sand strips. Nothing helped!! I am having another company come in and put a rough finish on the floor. This has been a great inconvenience.

I would give them a negative 1 if possible. We waited and were misled from the beginning. Months went by before anything was ever installed and when it did get installed it looked like a 3rd grader did the job. We complained and months have went by with empty promises that it was going to be made right. Still holding my breath and we are now almost to a year waiting for a 13k remodel job. Horrible customer service and horrible install. We won't even show our family.

My experience with Bath Planet was very positive from the sales person to the installer who was very professional with exceptional skills and a passion for what he do. Thanks a lot Mr. Terrell Tillis

Guy came in with a suitcase. Showed him damage in bathroom. He showed us a power point presentation then filled in a quote on bath planet stationary - nothing about demolition timing etc. Just how much. Opened suitcase and showed us materials that could be used. Finished writing in numbers with just project cost and if we wanted to finance. None of it was remodeling that he said could be done. What a joke.

PLEASE READ. Possibly the WORST experience. Take the time to do your research on Bath Planet. Don’t be bamboozled by their salesperson, price, and false promises. This will not be a one day project and the crazy high amount of money will not ensure top quality product or a workmanlike experience, as we were told it would. I’ll try to make this succinct because there is so much. On day one of the project, no show from workers. Day 2, workers came and CRACKED a bathroom floor tile, which still hasn’t been replaced. Day 3, the project is still not done. Day 4, we’re told the project is “done,” though it wasn’t (there was no shower rod installed), and later that night the ENTIRE TUB LEAKS from the second floor onto the hardwood floors of the first floor (see photo) - this was due to a faulty bath drain stopper, inadequately testing the tub, and improper installation. They had to replace the drywall and ceiling downstairs in the kitchen and repaint. Day 5, a worker shows up unannounced/unscheduled with a RANDOM SHOWER ROD we didn’t agree to. The shower rod was not the same as contractually agreed upon due to a lack of proper measurements during initial meetings - we had to research what new rod would fit for them. Zero care and disregard for disrupting our personal schedule. Audaciously expected us to be at their disposal to accommodate them beyond the scope of the promised 1 day project. The quality of the bathroom itself is SUBPAR at best - we contested a blatantly obvious crooked “window kit,” unsmooth caulking, loose faucet, and paint damage to the bathroom ceiling, just to name a few. We had to request that they paint the bathroom ceiling as they argued it’s “standard [for them] to leave it that way.” The entire project took OVER 7 BUSINESS DAYS across the span of now three months. We haven’t heard from anyone in the company for almost two months, as they have stopped responding to our requests for them to complete the project. They were entirely uncaring and INVALIDATING when discussing a resolution to all of their faults and have threatened DEMAND FOR PAYMENT even though the job is not complete. Simply a money hungry business with extremely poor customer service and extremely poor bathroom quality. Do yourself a favor, save your money and look elsewhere. ANYONE would be better.

UPDATE - The owner visit the job and confirmed that the glass needed to be replaced. He replaced it with a much thicker glass, which works great. This was done within one week. We spent $28,000 on one bath, one shower and 1 vanity. We were told the products that they used are the top of the line, but they are not. The glass shower door is so thin that it shakes when you barely touch it. We have complained to Bath Planet (using their sub name of Four Seasons Home Products), and they became angry with us and treated us as if we were in the wrong for not liking the cheap thin glass they installed. They are so nice when they want your business, but if you dare complain about the work they performed, you are treated like crap. This is from the lady who answers your phone call to the guy who came out to check out the complaint. This guy was so rude that my husband kicked him out of the house. What happened to the nice people who grinned when we gave them a $28,000 check. They are refusing to replace the shower doors with a high quality glass that they said their product was. We now have to find another company to give us the high quality that Bath Planet promised. DO NOT USE THEM.