Great
Based on 727 reviews
BB Wheels4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget.Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
BB Wheels (bbwheelsonline.com) has 727 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
727 approved reviews, newest moderated first
David
BBWHEELS make it easy to find the part you need and are quick at shipping!
Reply from BB WheelsFeb 28, 2025
David, Thank you for your kind words! We're glad to hear that you found what you needed easily and that our shipping met your expectations. We appreciate your support and look forward to serving you again! Thank you, BB Wheels
Richard S.
This place is ridiculous. And so unprofessional. If I was able to give a zero, I would. Don't buy any rims or nothing with this bogus company. The worst experience i ever had.i bought four new rims. I got 2 flawed rims. Then I had to wait awhile for an investigation. Everything was so confusing. Their system sucks! Then I sent the one rim back, and then they mailed me back another damaged rim.I ended up taking partial cash back for the one rim with a scratch on it which I shouldn't have done! I told Sandra from customer service to speed up the process. I would keep the one flawed rim that had paint splash on it. She didn't say anything.I sent the one rim back with scratch. They said it was the wrong rim sent back. I said mail it back, because I wanted to part ways with this joke of a company. Then Sandra said I had to pay for shipping. I said since I didn't mail back the other rim that was damaged with paint splash. They would have had to mail me back a replacement for that one, so use that shipping for the wrong one. Sandra said that's another department you would have to deal with. Who cares they are all affiliated. What's the big deal.terrible system. This company wouldn't work with me. I wouldn't be writing this review right now if they would of mailed me four new rims with no damage. Then they blamed it on the mailing system. Always excuses.
Reply from BB WheelsFeb 28, 2025
Richard, We’re sorry to hear that you feel this way. Our team worked diligently to assist you by providing return labels, issuing a credit, and even helping facilitate an exchange with an outside vendor. We understand that the process may not have been as smooth as you’d hoped, but we did everything we could to resolve the situation fairly. While shipping carriers can sometimes cause unexpected issues, we strive to make things right for our customers. If there’s anything else we can do to help, please don’t hesitate to reach out. Thank you, BB Wheels
Joey M.
Very easy to call and verify fitment and inventory before ordering. Shipped very fast. Friendly and helpful CS representative.
Reply from BB WheelsFeb 19, 2025
Joey, Thank you for your wonderful review! We're so glad to hear that our team made it easy for you to verify fitment and inventory, and that you had a fast shipping experience. We truly appreciate your kind words about our customer service team and look forward to assisting you again! Thank you, BB Wheels
Clayton M.
Easy navigation through the site, and unbeatable prices!
Reply from BB WheelsFeb 19, 2025
Clayton, Thank you for your great review! We're glad you found our site easy to navigate and our prices unbeatable. We appreciate your support and look forward to serving you again! Thank you, BB Wheels
jeff B.
This is the 2nd time i ordered from BB. The first time I ordered 5 tires for my trailer last summer. Unfortunately I hit some angle iron on the highway and put a 2 inch hole in the tire. I just ordered 1 more from them. Their prices are great and the shipping is very fast. Highly r recommend them
Reply from BB WheelsFeb 11, 2025
Jeff, Thank you for your continued support! We're sorry to hear about the tire mishap but glad we could get you a replacement quickly. We appreciate your recommendation and look forward to serving you again in the future. Safe travels! Thank you, BB Wheels
Matt H.
Nate and the guys stayed on top when it came for me to pull the trigger to buy some wheels and tires for my 24 F150. Definitely going to be going back to them when my customers are wanting to upgrade or for any matter, and there local too!
Reply from BB WheelsFeb 11, 2025
Matt, Thanks for the awesome review! We're thrilled to hear that Nate and the team provided great service and helped you get the perfect wheels and tires for your F-150. We truly appreciate your support and look forward to helping you and your customers with future upgrades. See you again soon! Thank you, BB Wheels
Keith P.
Fast shipping
Reply from BB WheelsFeb 11, 2025
Keith, Thanks for your review! We're glad you were happy with our fast shipping. Let us know if you need anything else—we appreciate your support! Thank you, BB Wheels
Mitchell
Absolutely horrible service, sold me a wheel that would not even go over my brake calipers, they did reach out about a possible offset issue which I was prepared to deal with by using a spacer if needed. However the issue is with the barrel of the wheel being too small to clear the calipers. They offered me a return if I was to pay almost 300 dollars. I used pay Tomorrow and if I return the wheel i would have almost 500 dollars basically stolen from me. I reached out multiple times by email to someone names Stephanie who originally said i would have to pay for a restock fee. How ever after explaining the situation and saying I should not be held responsible for their mistake, I have received no response. Correct it was discussed that it may hit the brake caliper due to offset!!! Offset on this wheel would make NO difference as the caliper hits the inside of the wheel barrel. The inside of the wheel diameter is not big enough to clear the caliper. This is no custom setup, the brakes on the car are 100% stock and pictures were provided to show proof. Absolutely sorry company to not take fault in a wheel you sell to fit.
Reply from BB WheelsFeb 3, 2025
Lathon, Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. As discussed during our phone conversation, we did go over the potential brake caliper clearance issues before finalizing your order. We also mentioned that while we could review the fitment based on the provided information, we couldn’t guarantee 100% compatibility, as custom setups can vary significantly. Despite these uncertainties, you chose to proceed with the order as is. Regarding the return, our policy includes a restocking fee, which was clearly communicated, and covers processing and handling costs. We understand this can be frustrating, especially when dealing with financing services like Pay Tomorrow, but these fees are standard across many custom wheel orders. We apologize if there was any delay in communication. Our team strives to respond promptly, and we regret any inconvenience this may have caused. Thank you, BB Wheels
