BcengiReviews of bcengi.com

Asya was fantastic when I was getting no signal. She walked me through all the steps and it working perfectly

The help desk crew were so persistent in keeping in contact and making sure i got the service working. I think it could have been expedited if the name APN had been described as access point name I could have got there faster but allswell that ends well. 10 out of 10 for guiding a 67 year old through this. Thank you all

Contacted support to ask for a refund, and instead of telling me straight away that refunds were not possible after activation, the operator spent 20 minutes going around the houses first because of some ambiguity regarding a delayed 500MB charge. Fair enough about not offering refunds, but don't waste 20 minutes of my time to tell me. EDIT: I have no complaints regarding the service rep — she was professional and just doing her job. My issue is with how the refund request was handled. I requested a refund, but the conversation immediately focused on usage data and reporting details (e.g. reported 500MB usage and timing), rather than clearly stating the refund eligibility policy at the outset. Only later in the interaction was it confirmed that refunds are not possible once the eSIM has been activated and usage has occurred. While the technical support was thorough, this resulted in a prolonged discussion before the applicable refund rule was clearly communicated. This complaint is about the handling process and clarity at the point of request, not the final outcome.

I travel to multiple countries for work and needed good connectivity. After looking at so many options I went with Bcengi. It worked fine in Japan, but did not work in Korea. I contacted their support team and got a Chat bot, but very quickly a real person joined the chat. Asya was quick, friendly and super helpful, offering great advice and detailed, step by step assistance. Even videos if needed. My problem was my phone, not the Bcengi eSim, and Asya helped get it sorted very quickly. This eSim does just what I need it to do, and the rates are much cheaper than I expected. I send photos and videos without considering the cost and I haven't had to top up my account in over 6 weeks. Highly recommend Bcengi. Thanks very much Asya.

I had a problem to install with QR code the eSIM was still installed on my phone in the Netherlands I am in the USA Kent had the solution within half an hour the problem was solved Kent you made me very happy I am on line thanks for the great job and service

Absolutely brilliant help. The whole process to0k over 30 minutes due to my inability to follow simple instructions. Asya was patient and explained steps which seemed to need clarification of the web-site instructions. I have not come across such perseverance, professionalism and patience from a support technician in any other context. bcengi convert for the future

Impressed both by the product but also the customer service. A glitch in the network we were using in Armenia put both mine and my wife’s eSIMs out of action. The customer support team were impressive both in their promptness and persistence in sorting out the problem. The support system also put you through very quickly to a human when the AI bot recognises it’s a non standard problem. Recommended.

Fast and nearly immediate support with a professional attitude by Asya. Thank you.