Average
Based on 277 reviews
BeatStars3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
BeatStars (beatstars.com) has 277 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
277 approved reviews, newest moderated first
david C.
a very quick response time and answered all my questions awesome to see beatstars care for its customers.
Reply from BeatStarsMay 15, 2024
Hey David, Thanks for sharing your positive feedback with us, we trust we continue to provide stellar support where possible. Thank you!
oglvnae
Timely responses, simple process and a friendly interaction.
Reply from BeatStarsMay 15, 2024
Hey Oglvnae, Thanks for sharing your positive feedback here with us we appreciate your support.
Rob
Worst crap! They're charging me even after I canceled the subscription! STAY AWAY!!!!
Reply from BeatStarsMay 15, 2024
Hey Rob, Trust you are well. Please note that users are required to cancel their paid subscription at least 3 business days before their recurring billing date to avoid their next billing cycle. All subscription payments are Non-Refundable per our Refund Policy. If you still facing an issue with your cancellation, please kindly provide us with a reference ticket however, if you have not reached out to our support team, please do so via [email protected] and our team will gladly help you further. Thank you.
Luca
The quality of support I received was exceptional. The customer service team was incredibly helpful, resolving my issue quickly and courteously.
Reply from BeatStarsMay 15, 2024
Hey Luca, thanks for sharing your feedback and insight with us. Thank you!
TailedTae
Support team not very helpful. All they did was send me links to videos I've already watched. My propage has been down for almost 2 weeks and it says Im trying to steal my customer info. You guys have to get better at updating the SSL certificates on time to avoid this as it jeopardizes the credibility of your customers "propages" I've been with you guys for years and never had this problem for this long before. Beatsars needs a customer support phone number, this email back & forth and leaving reviews is ineffective and is terrible time management.
Reply from BeatStarsMay 15, 2024
Hey TailedTae, thanks for sharing your experience with us, please note that DNS issues can usually occur when there are changes made to your set such as your records on your domain host provider end. If you still facing an issue on the matter please provide us with a reference ticket so we can surely investigate your issue further.
Trunz Z.
Beat gekauft, Quittung erhalten, Geld noch da und keine Spuren erhalten, service lässt sich bis zu 4Tage zeit zu antworten, bockt ja richtig, kaufe nicht mehr über Beatstars
Reply from BeatStarsMay 15, 2024
Hey Trunz, Please allow us to clarify that BeatStars is not involved in any sales/purchases of beats and collects no money for those transactions. The only transactions that involve BeatStars are the sales of BeatStars products and services such as subscriptions (Marketplace, Pro Page, Publishing), Beat ID, and Promote campaigns. Therefore in this instance, you will need to contact the producer directly to request a refund. We hope this helps to offer some guidance. If you however have any further questions please feel free to ask. Thank you!
Lando
The support team is always helpful and responds in less than 24 hours.
Reply from BeatStarsMay 15, 2024
Hey Lando, thanks for sharing your experience with us glad we could help you get the support you need.
Sahil V.
Prompt response and clear to the point questions asked by Roberto led to resolution of my issue easily.
Reply from BeatStarsMay 15, 2024
Hey Sahil, thanks for sharing your experience with us and we hope we can assist you more in future.
