Excellent
Based on 3,017 reviews
Beautylish4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Beautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months.Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012.We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.
Beautylish (beautylish.com) has 3,017 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
3,017 approved reviews, newest moderated first
ITVeVe O.
Ordered for the first time during Black friday. Shipping was a little slow but I don’t mind because I understand there were a lot of orders at the time. Products came nicely in bubble wrap and paper, perfect condition, customer service replied to both of my emails within 12 hours of me sending them. 10/5 will order from them again
Wella N.
I enjoy the experience I get when ordering from Beautylish.com♡ I've been a fashion retail manager for years and know quite a bit about customer experience...Luxury is not just about a product it's about Experience+Appreciation you get from a company. ♡♡I genuinely get happy when I open my packages from this company. Wella Novee
Мария
сделала заказ на черную пятницу. Номер моего заказа X6PQ-23P6. Моя посылка уже 2 недели не отслеживается. Когда я обратилась за помощью на этот сайт, мне ничего нормально не ответили. Я выбросила деньги на ветер. Я возмущена. Еще нигде так отвратительно не общались с клиентом как со мной. Вы отсылаете заказ в Россию не качественно. Передаете фирме которая уже 2 недели не отвечает мне и задерживает мою посылку. Вы не даете никакой гарантии того, что посылка до меея доелет. И не делаете возврата денежных средств. У меня ощущение что меня обманули. У вас ужасный сервис. И меня расстрвивает что вы не на стороне клиента. И вместо помощи я получаю глупые ответы. Где моя посылка? Почему вы не можете ее найти и помочь мне? Не я выбрала эту службу доставки, а вы. И вы должны заставить их найти мой заказ или вернуть мне деньги.Спасибо что испортили мне рождество и украли мои деньги. I made an order for Black Friday. My order number X6PQ is 23P6. My parcel is untraceable for 2 weeks. When I asked for help on this site, I was not helped. I threw the money away. I'm furious. Nowhere else has a client been treated more abominably than I have been. You send the order to Russia is terrible. You pass the company, which has not answered me for 2 weeks and delays my parcel. You give no guarantee that the package will reach me. And don't make a refund. I feel like I've been cheated. Your service is terrible. And it bothers me that you're not on the client side. And instead of helping, I get stupid answers. Where's my package? Why can't you find her and help me? I didn't choose this delivery service, you did. And you have to get them to find my order or give me back my money.Thank you for ruining my Christmas and stealing my money.
Reply from BeautylishDec 27, 2019
Hi Maria, thank you for providing your feedback and the Beautylish order number so that we could research this further and respond. Your Beautylish order was placed Thursday, 11/28/19, Pacific Time. On Monday, 12/2/19, you contacted Beautylish via email requesting status of your order. Our records show that we responded to your inquiry later that same day with an estimate of order processing and shipping timeframes. Your order was then shipped the following morning, Tuesday, 12/3/19 with an order confirmation email sent to you. On Monday, 12/16/19, you contacted Beautylish via email stating that the order delivery tracking was not updated with current information. We responded that same day to your email inquiry providing you with current delivery tracking information and reiterated the estimated delivery time for Standard Shipping to your location in Russia (12-21 business days from date of shipment). Current Boxberry delivery tracking shows that the order package is awaiting delivery to your city with the tracking to be updated within the next 1-2 days. We are sorry to hear that you are unhappy with the updates we provided to you. We will continue to track your order to ensure that it is delivered to you. Once you receive your order, if you have any questions or concerns, please reach out to us at [email protected]. Thank you.
Anna
Great customer service and fast shipping. I love ordering jeffree star on here rather then his website since Beautylish is more reliable.
Marisa C.
Very annoyed that an order I placed on December 7th still hasn’t shipped. The order I placed December 5th shipped same day. The order placed on the 7th I really needed for a gift this weekend. Feel very defeated that I won’t have it. Now I’m going to have to ship the gift to my family and risk it breaking from transit again.
Reply from BeautylishDec 18, 2019
Hi Marisa, thank you for the feedback. In viewing your order confirmation email sent to you on Saturday, Dec. 7th, after the order was placed, the email stated that it would take 8-9 days to pack and ship your order and provided you with an estimated delivery date of Monday, December 23rd. On December 15th, a Beauty Advisor informed you of the information as well. If you would like us to cancel the order, please contact us ASAP toll-free at 1-877-992-5474 or email us at [email protected]. Thank you.
Megan L.
Brilliant company to deal with! Email response time is very quick and they are very helpful. Will definitely use again!!
Nene
Ordered products a few days after Black Friday and 2 weeks later my package still has not been processed. I ordered from them a few months back and same thing. When I contacted customer service both times they gave me the same generic excuse that they are very busy with launches/ Black Friday etc . unfortunately with so many competitors in the Industry to choose from over 2 weeks to process an order is not acceptable. Unless u are happy to wait a month for your products I unfortunately would not recommend beautylish anymore .
Reply from BeautylishDec 17, 2019
Hi Nene, thank you for the feedback. We did experience a higher volume of orders with our recent Black Friday and Cyber Monday events and order processing and delivery timelines were communicated during order checkout. If you have not received an update on your order within the past 2 days, please contact us at [email protected] and in the Subject line of the email, please list "Response to Review". We will then research your order and reply as soon as possible. We look forward to your email. Thank you!
Angela
placed an order on Blackfriday, which I understand there will be a lot of orders from the day but I didn’t it’s been 2 weeks and still hasn’t been shipped. Won’t be using beautylish as it’s just unreliable and takes longer than needed
Reply from BeautylishDec 17, 2019
Hi Angela, thank you for the feedback. We did experience a high volume of orders from the Black Friday and Cyber Monday sale events and communicated expected order processing and shipping timelines to customers during order checkout. If you have not received an update on your order within the past 2-3 days, please contact us at [email protected] so that we may research the matter and we apologize for the inconvenience to you.
