Chris A.
Great profuct, bad service....
The Bedjet is a wonderful product that has given me more restful sleep. But, the problem lies within the company's support. My product said it was going to be delivered (both the bedjet and cloudsheet) and I was given a tracking number via USPS. When my package finally arrived after being delayed, it only contained the sheet. When contacting support I was told they were having an issue with the packages being split up. I was given another tracking number to my bedjet system, but this was a tracking number for UPS. The package was never "split up" but was sent via two different carrier and from two different locations. As a first time buyer and customer, this inability to know what is going on is concerning for any future problems I could incur with the product. (Needing support help for issues, etc) Once again the product is great, but the company has definitely left me feeling uneasy.
Reply from BedjetJun 19, 2025
Thank you so much for sharing your feedback. We’re thrilled to hear that the BedJet has helped you achieve more restful sleep—that’s exactly what we hope to deliver. That said, we’re truly sorry for the confusion and concern caused by the initial order status and tracking experience. You were absolutely right to point out the issue with the wording; the phrase “split up” was misleading. Your order was shipped from separate warehouses using different carriers, and we’ve since updated our language to better reflect that and avoid future misunderstandings. I can also confirm that our team did provide the additional tracking, and we’re currently working on resolving a technical issue in our system to ensure all tracking numbers are shared up front—regardless of how the order ships. We take your experience seriously, and your input helps us identify where we need to improve. If you have any further questions, concerns, or suggestions on how we can do better, please don’t hesitate to reach out to me directly. We truly appreciate your support. -Tim, Director of Customer Experience [email protected]


