Average
Based on 160 reviews
BeeMission.com3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
🐝 Bee Mission sells jewelry and apparel with designs centered around bees.Bee Mission engages in outreach, education and support for bees, with an aim to educate the general public on the challenges global bee populations face, and help the average person make positive changes to their homes that are more bee friendly.We fund our outreach and educational efforts through our online store. No purchase necessary! Please follow us on Facebook and join our email list for great content on bees and how you can positively affect their lives.🐝 You will fall in love with these marvelous little creatures, be taken aback to learn how incredibly intelligent they are, and may even be surprised to learn just how important they are to our survival!We ship our products from the USA.Many of our jewelry items are manufactured with high quality materials, such as genuine silver and genuine 18k gold, many of which are handmade by professional metalsmiths.
BeeMission.com (beemission.com) has 160 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
160 approved reviews, newest moderated first
Max K.
Nice products, had some minor issues with postage however this was royal mails fault and their customer service was very responsive over email in helping me to resolve the issue
Reply from BeeMission.comApr 4, 2020
Max, thank you so much for your review. We appreciate your patronage :)
DIRT J.
Wrote an honest review about Bee Mission that was negative, 1/5 stars for a missing order. Get this; some dude who lives in POLAND who represents Bee Mission straight up accused me of being a criminal dropshipper to warrant censoring my review, “copycat dropshipper” to be exact. So my review got pulled, I cant even believe this...
Reply from BeeMission.comDec 25, 2019
Your reviews have been accusatory, not honest (I acknowledge you may believe what you say, but that doesn;t make the content real), and posted under a false name: "Tomasz Zawadzki". Interesting you accuse us of being dropshippers, and use a Polish name to post your reviews despite being a Canadian gentleman with an Angle name. NO ONE with BeeMission resides in or works from Poland. Trust Pilot only censors reviews if the reasons are legitimate. We deal with multiple dropshippers and have their sites taken down regularly, through legal means. Our images and listing copy are frequently misappropriated. Your order was placed on November 28, and shipped on December 3, and appears to have been lost in transit on December 15. The order has been refunded.
Jaiden C.
I ordered a necklace on the 5th of December (151355) and then contacted you guys after not receiving any shipping information after almost a week. You said there was delays due to demand and that it should be resolved within 2 days. It’s been 5 days since that email? I ordered this necklace for a Christmas gift and I don’t mind if it’s late but I just want to if I’m even going to receive it at all.
Reply from BeeMission.comDec 20, 2019
Jaiden, very sorry to hear about this. I have sent you a private message via Trust Pilot, please check when you have a moment.
Artur S.
Great product, great cause, shipping take a while to Poland😁 thank you!!!!
Reply from BeeMission.comDec 20, 2019
Artur, Thank you for the feedback, we agree it's a great cause, and are thrilled that you love our products. :)
Percival L.
I made a purchase for a gift of the rose gold necklace with shipment to Serbia and the mail was lost first time around, but I paid for the insurance shipping. When I contacted and talked to Natalie in the ticket support she made it easy as soon as she saw the tracking stopped for 2 weeks she shipped to me a replacement and it just arrived this week. Good interaction.
Reply from BeeMission.comDec 9, 2019
Percival, Thank you for contacting us through the support portal and allowing us to remedy this for you. We'll let Natalie know you appreciate her efforts. Kind regards, Katy
Tammie Lea S.
I ordered in October, hoping I would get it by Halloween! I ordered one of their Boobees shirt in mustard and a set of earrings and a necklace. Almost $90. Theres no phone number to call and they continue to send me surveys on the products I DIDN'T RECEIVE! The ONLY response I've received back from them was to WAIT. I've called the Post Office as well as UPS and NOTHING. They did tell me that it was a foreign order number. I'm NOT happy and will call the Better Business Bureau to report. Unfortunately I looked at the reviews on BBB after I ordered. Tammie Smith 910-232-0555 Order #143416 Oct 22, 2019 ORDER IS MISSING! NOT RECEIVED! $90 GONE!
Reply from BeeMission.comDec 9, 2019
Hi Tammie, I have looked up your order. What appears to have happened here is that you entered your State as "New Caledonia" (I've confirmed this on the order confirmation email you received at the time you placed your order). Your order shipped as 2 separate shipments (one for the jewelry, one for the shirt). BOTH stopped tracking after being turned over to USPS (you chose the economy shipping). USPS elected to categorize your packages as un-deliverable, rather than return them to us, which would have triggered us reaching out to you. I have sent you a personal message through Trust Pilot, requesting you send us the correct shipping address. I'll send our free replacements to you once received. We are a small company, and do not offer phone support, but we do have a support portal where you can submit a ticket and receive a personalized response. Please check the personal message I sent via Trust Pilot, and I'll get the replacements scheduled for you. Kind regards, Katy
Kevin
I don't ever write reviews but I felt it necessary this time. I placed an order for a necklace on November 20th. I realized immediately after processing my payment that I had erroneously used my work credit card instead of my personal. I reached out to the Bee Mission help desk within 5 minutes of placing the order. I requested that they cancel the order and reverse the charge so that I could put it through on the correct card. I received a reply the next day stating that "[they] are unable to cancel the order once it is confirmed." That same day, I received confirmation that my order was en route. The UPS tracking number I received indicated that the package sat in the Bee Mission warehouse for 4 days before it was even picked up. I requested multiple times during this period that it be cancelled. It's completely ludicrous for them to suggest that they were unable to pull the order at some point during this time frame. I should also mention that the majority of the correspondence I received from their customer service team arrived at ~1AM EST. Naturally, I was told I couldn't refuse the shipment. I would have to ship it on my own dime to a North Carolina facility in order to (maybe?) secure a refund. This alone would cost me half of what I paid for the necklace. This whole experience has left a terrible taste in my mouth but at least I've learned a valuable lesson about interacting with scammy companies via Facebook ads. My recommendation—trust your gut, as I should have. Thanks Bee Mission!
Reply from BeeMission.comDec 7, 2019
Hello Kevin, Thanks for your review! Offering you an opportunity to pay with the correct payment method, and have the original payment method refunded seemed like a fair resolution to us. We store and fulfill our products with professional third party facilities that processes thousands of orders per day for many online retailers. All these folks do is process thousands of shipments every day, making it highly impractical to stop fulfillment of a single package, they don't do it. Since we rarely receive cancellation or modification requests, we believe customers appreciate short shipping times and we link directly to the fulfillment warehouses via API. Orders enter a fulfillment queue within moments of the order being placed, and while they may not be "shipped" immediately, they are in a stage of "fulfillment" within moments of the order being completed. Our offer to have you pay with the correct payment method and refund the original would have accomplished your goal, and not required a cancellation, which is a reasonable solution. We are a small company, and do our best to respond to support requests on the same business day, M-F. As you kindly noted in your review, we have extra support agents working in the wee hours to keep up with the higher volume during the holidays. We're sorry we were not able to provide a better support experience. We genuinely appreciate all of our customers, and try to meet the unique needs of all customers when we're able to do so. You are more than welcome to return your order for a prompt refund. Kind regards, Katy
Sandra O.
So I've ordered three necklaces from this site without doing my proper research. This is just a company donating an undisclosed amount of money to help bees. Also, they use UPS to deliver items, which in Portugal means huge custom fees + UPS fees for dealing with customs. Once I realized this, I tried canceling my order, just one or two hours after my order. It was a Saturday and they were closed, so I thought there would be more than enough time to cancel, right? Wrong, they replied on TUESDAY stating they couldn't cancel because the order had been shipped. Well, this isn't true, not only because the order still says pending on their own site but also because I've checked with my bank and they haven't even received my money. Also, now the order doesn't take just a couple of days to arrive, by their own admission it could take weeks. So, no, I do not recommend ordering from this site ever.
Reply from BeeMission.comDec 3, 2019
Hello Sandra, We ship with UPS Mail Innovations, so the packages are delivered via the postal service, not UPS, and are rarely stopped by customs. Our site is connected to our fulfillment partner's system, and all orders are submitted for fulfillment within moments of being placed. Even if your package has not been picked up by the carrier yet, it will have been staged for shipment, and placed with thousands of other packages shipped from the same fulfillment location. We have had higher than normal support requests with it being Black Friday/Cyber Monday weekend, the highest volume online shopping period of the year in the USA. Our support portal is designed to immediately notify that there may be a delay in responding. We apologize for any inconvenience. The likelihood of your order being stopped by customs is low given that it will be processed at a local postal package, and not a UPS package. Kind regards, Katy
