Reply from Bellevue Rare CoinsJan 21, 2026
Deb,
We take reviews like this seriously, and we’re genuinely disappointed that you left feeling unhappy with your experience at Bellevue Rare Coins. That said, we strongly disagree with the claims made here and feel it’s important to clarify how our business operates for the benefit of anyone reading this.
Bellevue Rare Coins is a licensed, long-established precious metals and jewelry buyer in the Pacific Northwest. Every offer we make is based on current market values, metal content, gemstone quality, and resale viability, not on a customer’s appearance, personal situation, or perceived urgency. We do not misrepresent items, and we never tell customers that natural gemstones are “worth nothing.” However, many gemstones, especially small diamonds or stones removed from mass-produced jewelry that may have limited secondary market value.
All transactions at our shop are fully transparent and completely voluntary. Customers are encouraged to ask questions, decline offers, compare prices elsewhere, or walk away with their items at any time. We do not pressure anyone to sell, and we do not prevent buybacks when they are requested within reasonable timeframes and availability.
Pricing differences between buyers are normal. Some businesses operate on different margins, specialize in different resale channels, or choose to pay above market on certain items while making them up elsewhere. Receiving a higher offer at another shop does not mean a prior offer was dishonest but rather it simply reflects differing business models.
Regarding the alleged staff conversation, we categorically reject the implication that our team celebrates or exploits customers. Our staff regularly discusses inventory in professional terms, and any interpretation beyond that does not reflect our values or conduct.
We understand that selling personal or inherited items can be emotional, especially during difficult times, and we regret that you feel distressed in hindsight. However, we stand by the integrity of our evaluations, our staff, and our long-standing reputation in the community.
We always encourage sellers to do exactly what you ultimately advised: get multiple quotes, ask questions, and choose the buyer they feel most comfortable with. We are confident that customers who do so will continue to find Bellevue Rare Coins to be fair, professional, and honest.
If you would like to discuss their transaction directly, I welcome you to contact me so we can review the details together. I can be reached at (253) 328-4014 or by email at [email protected].
Thank you for your time and details of your store visit, I hope we can rectify the situation and provide you with 5-star service.
Andrew G
Regional Manger
Bellevue Rare Coins
