Beloved ShirtsReviews of belovedshirts.com

Reply from Beloved ShirtsOct 13, 2019

Hi Nikki, Thanks for reaching out to us. I am so sorry to hear about your experience. I am pretty sure that we've always tried to stay on top of our customer service, but I apologize if the experience is otherwise. If you can send us an email at [email protected], I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance. Again, I apologize for the inconvenience. Looking forward to your positive response! Alvin

Reply from Beloved ShirtsOct 12, 2019

Hi Rebecca, Alvin here from Beloved. I am so sorry about the experience you had. I can only imagine your frustration. I do acknowledge the delay in our responses these past few weeks. We've been getting a lot of orders lately and it has just been crazy. While we're happy to see those orders increasing, we should have anticipated the amount of work we needed to cover. For that, we apologize. I can see here that your order has already shipped out, but I would appreciate it if you can get back to me with your order # so I can make sure it is yours (I can't see it here in TrustPilot). And since this is way past our turnaround times, I am more than happy to refund the payment your did for the express shipping. Again, I apologize for the slow update. We really are. Hopefully, when we resolved this issue, I can encourage you to update your review. Either way, I am more than happy to be of help. :) All the best, Alvin

Reply from Beloved ShirtsAug 30, 2019

Hi Ash, Alvin here from Beloved. I am so sorry to hear about your experience. We always try to offer the best customer service possible, but I guess mistakes do happen. As I've explained in my emails, we have a crafting period in place, i.e. 10-20 business days, for our custom items. We require longer crafting due to their unique nature. We have also stated on our website that our products are made overseas, not in the US. I have also been communicating with you, trying to do our best to deliver the item as soon as possible. I am so sorry about the typo, which stated 10 business days. I have since explained it to Steven and he was more than happy to understand the situation. I have sent you another email to further resolve this and, hopefully, you can get back to us. All the best, Alvin

Reply from Beloved ShirtsAug 1, 2019

Hi Henry, I am so sorry to hear that. I am pretty sure there is an explanation. Would you mind contacting us directly at [email protected] and I can help you accordingly? I would really love to find out what happened here. Also, it is true that our new manufacturer is based in China. I am confident that we have addressed this with our customers and placed information about it on our website. I would also like to take a look at that mysterious fee you mentioned. If you could send us a message via the email I provided, I would greatly appreciate it. I can take a look at this issue for you and make sure to provide a solution. Looking forward to your positive response. Again, I am so sorry about this inconvenience. Sincerely, Alvin

Reply from Beloved ShirtsJul 19, 2019

Hi Sara, I am so sorry to hear about that. I really am. As I've said in my reply to you via our support channel, we have had some issues with our manufacturer after they moved factories. This caused significant delays in our crafting process which, in turn, put many orders on hold. I checked with them earlier today and was advised that your order should be shipping out soon. By then, you will receive an email with a tracking link. Again, I am extremely sorry about this inconvenience. I truly understand your disappointment. Hopefully, when we get this sorted out, we can encourage you to update your review. I really look forward to that day. Let me know if there is anything else I can help you with. Happy to help! All the best, Alvin

Reply from Beloved ShirtsJul 19, 2019

Hi Angele, I am so sorry to hear about your experience. I truly understand why you are so frustrated. Clearly, no amount of words can describe just how disappointed you are. Based on our email exchanges, I have already communicated with our manufacturer to find out what happened. It seems your order is being returned to us for some reasons. But as soon as we received and processed it, we will redeliver using our fastest shipping method. Hopefully, by then, when we are able to make this right, we can encourage you to update your review. For the meantime, please know that I am really grateful for your understanding despite what had happened. As promised, I'll keep you posted. All the best, Alvin

Reply from Beloved ShirtsJun 18, 2019

Hi Steph, Thanks for your updated response. We're truly sorry about what happened here. As I have explained in our email exchange, your orders came via our staging site; hence, they weren't captured. I have already processed refunds to both of your orders as per your request. Also, I have given you a coupon code which I really hope you will use as we would love to see you again on Beloved. I understand that these might not be enough to compensate you for the inconvenience you experience. However, I am hopeful about providing you an acceptable custom service experience. Here's to hoping that you can update your review and shop with us again. Let me know if there is anything else you need assistance with. I am more than happy to help. Sincerely, Alvin ------------------------------------------------------------- Hi Steph, We are so sorry for the disappointing experience. We had some internal changes which affected out our ability to respond accordingly. Still, we apologize for the inconvenience we gave you. If you would be so kind as to provide me your order # (or email), I should be able to track your order and find out what happened. I am pretty sure we have the information. You may contact us directly at [email protected] and include your order #. I really want to help you and, hopefully, we can straighten this out. I would love to see you update your review, but only after we get things going. Thank you so much for your patience and we do apologize for the hiccup. We look forward to your response. All the best, Alvin