Reply from Beloved ShirtsDec 12, 2019
Hi Stephanie,
Alvin here from Beloved. Hope this finds you well!
I just read a review from you in TrustPilot and I am so sorry about the experience. I can only imagine the frustration you have to go through with our process, which I really apologize. You mentioned that my colleague Ely wrote this phrase in All CAPS, "IT TAKES 10 BUSINESS DAYS." I checked our email conversations with you and I don't actually see any reply from Ely (or someone from the team who did so). Ely, however, did write the word "business" in ALL CAPs, but I assume it was meant as an emphasis.
As for the crafting of your order, I checked with the team and our manufacturer and it seems we actually crafted and shipped your order within our promised turnaround times. I'm aware that you already know this but our crafting is 10 business days + shipping (based on the shipping you have chosen). You also mentioned someone from the team yelling at you and I apologize if that did happen, but I would appreciate it if you can send me proof of that. At least, from there, I can check with the team and find out what happened. As far as these email exchanges are concerned, we've never yelled or made some offensive remarks.
As for our products being made outside the US, we never claimed on our website that they are sourced/crafted in the US. I assume you would have read our FAQs and understood that our manufacturing process has since been moved overseas. Again, we never claimed about being made in the US and we even stated this on our product descriptions, checkout page, FAQs, etc.
Lastly, I never begged for a positive review from you and you can always check my previous email as it was me who sent you that message. I only asked that you write us a review but I didn't mention it to be a positive one (please see attached file sent to your email). Still, I appreciate you leaving us a review - it always helps us improve our customer service.
If you can send me proof of us replying to you in ALL CAPS or yelling at you, please let me know so I can take immediate action. I will also process a full refund as compensation for the inconvenience. Again, I apologize for the entire process. Let me know your thoughts.
Alvin
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Hi Stephanie!
Thank you for reaching out to us. I apologize for the experience you had. I understand that it seems we did not follow our time frame. However, to clarify that we definitely follow and provide our customer a standard lead time of both production and shipping for proper expectation, let me explain to you what happened based on our investigation.
Initially, you ordered your item on the 6th of October which is a weekend. Production time will starts the next business day which is a Monday, 7th of October and should be completed on the 18th. Then, ships the next business day which is the 21st. You've chosen the Free standard shipping which takes 10-20 business days to arrive. The maximum estimated date of arrival is November 15th but the item was tagged by the courier delivered by the front door/ porch on November 7 at 5:08pm which means, it arrived earlier than the provided expected time of arrival.
In regards with the fabric, the current material that we use is the best match for the kind printing which our manufacturer uses. We apologize if the item did not have a tag, we at [email protected] are here to help and handle your concern accordingly. We can check and find out what might the problem be and offer you a quick resolution.
Looking forward to your positive response.
Gin