Bes'Dam SoupReviews of besdamsoup.com

I ordered a gift certificate for Christmas. the recipient added more money when placed order. Has not received order and cannot get a response from anyone Frustrated and disappointed and feel they do not exsist Will go out of my way to bad mouth them

Placed an order(#1660) on 12/5/2014. Middle of December received email saying that due to FedEx being busy during the Holidays orders would not ship until after the First of the year. Waited and was emailed again that they would have all back orders shipped by Thursday 1/15/2015. I was then told by email that my order would not ship by the 15th. I then cancelled the order and was told my refund would be done within 5 to 7 business days of Thursday 1/15/2015. Today is 1/31/2015, and no refund. I've emailed numerous times asking about my refund, I have received NO response. They blamed FedEx for being busy during Christmas(DUH), and Fox and Friends for being overwhelmed, but neither one of this has anything to do with my refund. Worst company I've ever dealt with.

My wife ordered 2 value packs for a Christmas present to me after seeing them on Fox and Friends. She received a confirming email and the shipping charges were astronomical. She had specifically asked if the order was sufficient to get free delivery and she was told it was. I ended up calling customer service and explained the problem. They allowed us to restructure the order for 2 value packs of lobster bisque and 1 value pack of clam chowder and this gave her free shipping for just $3 less than the first order. So we were happy with their customer service for doing that. Then when we didn't get an email on the shipping, I emailed them and they answered that they had been inundated with orders from the Fox and Friends exposure and had delivery problems with Fed Ex and had frozen pipes but would be finally catching up by last week. Still no email on delivery. All I wanted was an update to set my expectations. I was not angry or critical. In fact, because I grew up in Massachusetts I was understanding. I called and sent them a contact form asking for an update on expectation settings as I know the blizzard kept my 2 children living in the Boston area from going to work. Have yet to hear back... Phone number on web site is out of date... Ed needs some IT help as well as whatever else help he needs. Can't rate product right now, so rating is for customer service... Should be 2 1/2 stars for unacceptable service but not with a lot of friction.

They won't answer email about product not shipped. I understand the Christmas rush and things happen, but here we are, nearing the end of January and I was at least hoping the order would reach my dad before his birthday. It did not. He gets meals on wheels and I was hoping the soup would fill the void when they can't make it to him. I was wrong about that too. Editing to update: They sent the soup, free of charge and my dad called to get the number so that he can order some more. He said it was great soup. I hope they get their problems solved because I would hate to see a company with a good product harmed by poor service.

What is going on with you people?? After the holiday fiasco, I registered and decided to wait to order from my gift certificate until after mid-January. When I called last week, I got only your recording. Since the message assured that you answer your e-messages several times a day, I filled out your form and submitted it rather than wait for you to return the telephone call, which you warned would take two days. HA! I have received no answer to that message, and today when I call twice, after noon your time, I get only a recording suggesting I call during business hours -- which I clearly did. You received the $100 paid to you for my gift certificate, but I have not had even the courtesy of a response, much less the opportunity to order and receive what has already been paid for.

About the soup, I can't offer even one star since I have no soup to review, but service thus far gets no stars, although apparently I can't post a review without at least one, so one it is. It's been five weeks since Bes'Dam Soup took my money and I have no soup. I called to inquire on January 2nd, spoke to a representative who told me of the Fed Ex issues and that my soup would be shipped on Wednesday, January 9th. I still have no soup. Bes'Dam Soup has had my money for five weeks and I have no soup. Now, as I try to call them on January 13th, I'm getting only a voice mail, telling me contact them via the web site or leave a message, but give them two business days to reply. I can't even talk to a person. Did you take the money and run?! Bes'Dam nothing!

Still waiting for my soup to be delivered to my inlaws for their Christmas gift. And now I can't even get a reply from the company, my inlaws are in South Dakota and I ordered 8 soups for their Christmas gift. They are 85 years old and some hot soup would have been really nice this January, but we will never know if it was good soup because apparently the company is busy counting their money and not shipping their soup! Thanks for the top notch customer service. Take responsibility and make it right!!!

I ordered this soup 2 weeks before Christmas~Still have not received my soup. Received a email that something about thawed soup had been delivered by fed ex and would send out after Chrsitmas. Instead of Best Dam Soup I have no Dam Soup.