Reply from BestRealDollSep 21, 2024
I’m very sorry to hear about your experience, and we want to address this issue immediately. Could you please provide me with your order number so I can investigate this further?
Rest assured, we take this situation seriously and will work to resolve it. We’ll be here to assist you throughout the process.
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I'm truly sorry to hear how you feel about your experience with us. I want to assure you that we take these concerns very seriously. We would never intentionally mislead or disrespect any customer. If there was any miscommunication or misunderstanding, it certainly wasn’t our intention, and we deeply regret that it has caused you frustration.
After reviewing your review, your order number may be #8286 (tracking number: 1Z66W6166870858777, as you reviewed with another name, we didn't know your order number at first time ). The shipment has arrived at the port and the customs process is now complete. Typically, delivery to the courier is arranged about a week after arrival. We expect the tracking information to be updated around the 25th or 26th of this month.
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Sorry, your order number should be #8286. The shipping method you selected was
Ocean Freight when you placed the order. The tracking number is 1Z66W6166870858777 by UPS. For customized orders, Delivery Time = Production Time (1-2 weeks)+ Shipping Time (Average 40 working days by ocean shipment to the Netherlands). We expect the tracking information to be updated next Tuesday.
Please kindly note that all customized orders should be confirmed by customers first before shipping out, which also takes some time for confirmation. In addition, customs clearance also takes some time, we can not control the customs clearance time. Please wait with patience and check the tracking information next week. Thanks
40 WORKING days. Not natural days. Please check again.
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Please wait with patience and check the tracking information next week. Have a nice weekend :)
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Your package is in transit now. Please check https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z66W6166870858777/trackdetails
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Update on Sep 30, 2024
According to the tracking info, your order was delivered on Delivered On
Thursday, September 26 at 12:01 P.M. Thanks