Reply from BestRealDollMar 13, 2024
Update on July 30, 2024
Hi, This is Andy, manager from BestRealDoll. We apologize for your inconvenience.
1. First, After the product was confirmed wrong, we sent you a pre-paid return shipping label at the first time. And you claimed you returned the package according to the tracking info.
2. We need to receive the returned package, and then we can start the refund process, which is the standard process for the orders. But unfortunately, our warehouse never received the returned package. But you didn't believe us, though we have provided you with the conversation proof with our warehouse. We checked with our warehouse about your returned package at least 8 times on different days. But our warehouse never received the returned package. (We have sent all the above screenshots proof to you by email)
3. After a long time, we started the refund process though we still haven't received the returned package. The refund on our system failed, as you filed a dispute in PayPal. We left 3 messages to PayPal to refund your payment. (We have sent all the above screenshots proof to you by email)
4. We have sent at least 8 emails to you to contact you but never got a response from you after that.
5. Finally, PayPal accepted the refund process, and you got your payment. We never got your returned package.
All in all, we value our customers and we try our best to deal with all situations.
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Update on April 15, 2024
Hi, We apologize for your inconvenience.
We have sent 8 emails to you, but never got a response from you. Please respond to us asap. We checked with our warehouse many times on different days if they received your returned package. We also sent 3 messages to PayPal to accept the refund for your order. We have sent all the above screenshots as proof to your email.
We are trying our best to solve your issue. Thanks
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Update on Mar 13, 2024
Hi, Could you please send me your order number so we can check for you?