Better2KnowReviews of better2know.com

Initially ordered lateral flow tests, then the Government changed the rules and we required PCR tests. We were contacted via Louise before we even had a chance to contact her. Excellent communication and service. Our PCR tests were waiting for us on our return from holiday. We duly carried these out and posted them via the Post Office tracking service which Better2Know provided and 48 hours later we had our results and certificates. Very good service and we would definitely use them again.

Louise Wright was our contact through Better2know and was absolutely fabulous helping us from starr to finish. We were overly worried about getting our PCR back in time from our holiday abroad and exactly got what we asked, yes Royal Mail a day behind but still managed to enjoy Xmas send see our mum in the care home. Definitely use again

Really quick and friendly staff

Thank you so much my travel was made easy as you provided me with all the necessary paperwork with speed and efficiency.

We have had such positive experiences with B2K. On this most recent occasion, unforeseen circumstances jeopardised the processing of our Fit to Fly certificates. Representatives we spoke to on the phone treated us with genuine concern and went to great lengths to help us resolve our issues. They got our kids onto their flight in the nick of time. Our heartfelt thanks. Excellent customer service. Thank you

I have been so impressed with the service Better2Know offer, such a speedy and reliable organisation. I travel a lot with my job and I am very grateful that I can rely on Better2know every time I fly. I have used them countless times for COVID testing this year.

I ordered 2 x Covid-19 Day 2 Rapid Antigen Lateral Flow tests from B2K on 27 Oct 21 in anticipation of a cruise departing 1 Dec 21. However, as we know the rules for travel changed on 27 Nov 21(during the weekend) which necessitated a change of test for entry into the UK. I ordered 2 x Day 2 PCR from Randox Health on the same day and contacted B2K, explaining my situation, and asked for a refund. I received an email from B2K on 1 Dec 21 confirming the cancellation of my order and that a refund would be made within 5-10 working days - which it did. Thank you to Louise, Holly and Karen at B2K for such great service.

I booked 2 x lateral flow tests with Louise Wright at better to know and was offered an upgrade for pcr tests at a reasonable rate, but unfortunately my wife and I do not have enough days annual holiday left to isolate until we get the result! I emailed Louise Wright and minutes later she told me that a refund within the next 10-14 days would be put back into my bank account! You can't get better service than that and will be intouch in February all being well as that's when we have deferred our holiday until! Thank you once again Vincent and Dawne Gibbons .