Great
Based on 756 reviews
Better2Know4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 608 reviews with 5 stars · Clear filters
Glen
Very happy with the service I received from Better2Know; pre-test enquiries handled efficiently and quickly and results delivered well within the 24-hour window. Very impressed.
Reply from Better2KnowDec 31, 2020
Thank you Glen, we were pleased to help you
Vanessa B.
Thank you very much for all you did for me . Very professional and friendly.Happy New Year :)
Reply from Better2KnowDec 30, 2020
Thank you Vanessa, Happy New Year
jenny Y.
Efficient and excellent service. Staff were very helpful and always there to answer questions and queries, giving good advice. I’ll definitely recommend them. Thank you Better 2 Know for job well done. Please keep up the good work.
Reply from Better2KnowDec 29, 2020
Thank you Jenny, we were pleased to help you
Paddy
Have used these guys twice. Have received good efficient basic test service and helpful customer service.
Reply from Better2KnowDec 29, 2020
Thank you for taking the time to leave us a review. We were pleased to help you
Jess W.
Decided to skip the risk of sending via Royal Mail and personally delivered to their London lab location. Delivered on morning of 27th December at about 11am, results back by 11.45am on 28th December. Very pleased indeed!
Reply from Better2KnowDec 28, 2020
Thank you for leaving us a review Jess. We were pleased to help.
Nathan
Excellent service. Very helpful on the phone, very clear advice given. Done everything they said they would and absolutely perfect service - thank you!
Reply from Better2KnowDec 28, 2020
Thank you Nathan. We were pleased to help you
Deano
What a great service, I can’t think for the life of me how we ever got to the stage where spending 4 times the cost of a flight would be spent on a test to be allowed to get on an aircraft. However if I was ever going to do it again it would be with these guys, as long as they are not a government operation as I’ve got very little faith in the British government these days. Very friendly service and nothing was too big for these guys and girls to do in order to help. Thank you for your professionalism. Merry Christmas. Dean.
Reply from Better2KnowDec 28, 2020
Thank you Dean, we are not a Government organisation (just to confirm!) hope you had a safe flight.
Claire
Very happy with the professional service from start to finish and the quick results. They were the only ones I found that were open over Christmas. I personally submitted my test into their London office on the 23rd December and they emailed me my results on the 25th December at 7am, best Christmas present! I would use them again.
Reply from Better2KnowDec 28, 2020
Thank you Claire, we were pleased to help you.
