Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Abigail S.
I was having a hard time finding a therapist with my current insurance, and funny enough, a YouTube account I watch recommended it. Best thing I could have done. It is affordable and I get to talk to my therapist every week. Strongly recommend!
Dezirae K.
I love getting to do therapy from the comfort of my own home. I get reminders throughout the week of things I’m supposed to be working on and have so many options for journaling or improving my coping skills. I have really enjoyed the service. I have been doing this for about 4 months and really enjoy it.
Misha B.
I appreciate the whole system & the way everything goes ……seems so great so far & I hope everything happens ok for me with it….Muchos gracias mi amigas…..
Tiffany C.
Easy way to get therapy readily available and accessible.
Richard
Great at taking money, bad at actually helping. Therapist 1: On her page said she did phone call sessions. Turns out she did not. I did not want to do a video on my first session. Therapist 2: Made the appointment, then messaged and saed he was not familiar with the platform scheduling. So...WorseHelp doesn't require therapists to know what they are doing? Paid for 2 weeks, they should definitely refund. (of course, I expect their standard response "Our terms of service says no refunds")
Reply from BetterHelpAug 13, 2025
Hi Richard, We are sorry to hear this was your experience with these first two therapists -- this is not typical and we would like to have our clinical operations team investigate further. We hope you may have already reached out to our Member Success team about this matter, as we should be able to refund you for your membership fee given the circumstances, assuming that you are looking to no longer move forward with the service. I've requested the email address linked to your account, in case you still need assistance.
Jennie A.
Better Help is a definite five star. I went to their website, signed up, and answered a few questions. True to their word I was matched to a brilliant therapist!
Arianna M.
Downloading Better help was the best decision I made! I was immediately paired with an incredible therapist and she has helped me more in a few months vs the four years I spent with my previous therapist. This platform is great and I highly recommend Better help.
Ashley S.
I LOVE better help! I literally feel like I am getting better help, as cheesy as that sounds! I love the journal and being able to share it with my therapist it's amazing! You know when you go to an appointment and sometimes forget what the mission/goals/thoughts were? It's extremely nice that they get to read my journal and help me reflect and think about the outcome. Also the super convince of not having to drive anywhere. Going places makes me cancel due to lack of motivation. I cannot hide from my phone! Absolutely love better help! Thank you to the person/people who came up with it!
