Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
N. J.
I appreciate most that the company is very responsive to my concerns. They respond timely and are very concerned with helping clients get the help they want and need. They also offer a variety of support including group sessions and journaling. Website is also very easy to navigate.
Leo T.
Skilled and experienced professionals, easy to use, good customer support.
Evelyn C.
I saw a ad for better help for free quiz and drawn me in, at the end of the quiz it was asking me for my card details in which I refused to input. next thing i knew I was getting emails that I was was going to be matched with a therapist (which was odd) I replied to the message as it stated that I could ask questions, so I did but didn't get a reply, next 24 hours I was matched and to start talking to my therapist that I had not paid for, I looked at financial aid on the website and knew I wasn't really able to get it but offered 10% off (which I'm not paying for either) but only lasted a couple of days. basic signs for a scam, taking advantage of vulnerable people by forcing them to use a service they did not want, pretty disgusting tactics really no help looks like this, stay away seen betterhelp reply to my review about the emails I might of missed nope I got 2 this was the resent one to my inbox on 11/07/25 @ 16:12 after the trustpilot review Hello there, Thank you for your patience, and I'm sorry for any confusion. We're currently only able to offer support via email, but we typically reply to inquiries within one business day. If you can provide a bit more detail regarding your question or issue in your response, I'll do everything I can to provide a speedy resolution! Warm regards, BetterHelp Team I did reply to your email about 30mins later but looks like my reply ended up in your spam box instead this shows you didn't care for the question first time and I'm recieving emails, even though I was free to ask questions. Also might want to change the word disocunts to discounts No one likes disocunts
Reply from BetterHelpJul 18, 2025
Hi Evelyn, We're sorry for any misunderstanding about our service being free. We try to make the service very cost-effective, but unfortuantely do not offer free service at this time. It also sounds like perhaps you weren't receiving our team's email replies, or that they may have ended up in your SPAM or junk folders. Sometimes, we'll offer limited time disocunts, but we also have financial aid for longer term price reductions if pricing is the main barrier keeping you from getting the mental health support you need. I've requested the email address linked to your account, just in case you'd like someone from our team to follow up with you further.
D. J.
I honestly can't recommend BetterHelp enough. As someone who was hesitant about therapy, the app made it incredibly accessible and comfortable from the start. Finding a therapist who genuinely understood my needs felt seamless, and I quickly connected with someone who provided a truly safe and non-judgmental space. Through BetterHelp, I've learned invaluable coping strategies that have significantly helped me manage my anxiety. My therapist's insights have been a game-changer, leading to a deeper understanding of myself and remarkably improved relationships in my life. They are incredibly compassionate, an exceptional listener, and always offer practical advice. Their professional yet warm approach made me feel at ease, and their availability through the app, whether for messages or live sessions, was always a huge plus. The progress I've made since starting with BetterHelp is something I'm incredibly proud of, and it wouldn't have been possible without the support and guidance I received through this platform. If you're considering therapy, BetterHelp is an excellent, convenient, and effective way to start your journey towards better mental well-being.
Teresa B.
BH is an affordable way to receive help when other platforms or on-site facilities are not affordable or available. The platform is user-friendly, has one-on-one therapy, as well as other group classes to participate in - all at no additional fee. If there is a problem with the website, bad connectivity or if somehow a date is missed, a quick email to the company remedies a fix: the team at BH is eager to make sure your needs are met. Sometimes looking for the 'right fit' for a therapist is challenging. BH makes the process simple and easy. Hang in there - help is just a click away. Try it, you'll be glad you did!
Molly
I love my doctor. It was easy to match with a suitable doctor for me. I have been with BetterHelp for over a year. The customer is even great to work with. I recommend them all the time to people.
Emily F.
Tiffany is a great therapist she really takes time to listen to me and she always meets me where I am at . I've been seeing her since may of 2023 and she's helped me through some really rough times I don't know what I would of done without her support .
Lauren N.
Incredible resource for anyone that needs mental health support at their fingertips.
