Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Catherine G.
BetterHelp is easy to use and really good value for money. I was wary because of the price but the service is excellent and my therapist is fantastic, but knowing you have the option of changing therapist within the service is also reassuring.
Belinda G.
Update June 16, 2025 BetterHelp emailed and refunded my payments and ensured my account was cancelled. This is they type of customer service I expected. Thank you I cancelled my Betterhelp account the week of May 6. Answering all the required questions about why I was cancelling. I cancelled because I have medical insurance that covers counseling and I didn't need weekly services. It even asked me if I ever returned would I like to keep my therapist associated with my account in which I said yes. She was great! I noticed this week that they had never stopped taking the weekly 90.00 from my account even though I had cancelled. I called the customer service line and was told they do not have customer service only and answering service. That my only communication would be through email. I asked how I was supposed to talk to someone about a huge amount of money that had been taken from my account after I cancelled and they gentlemen told me that I needed to take it up with my bank. This does not sound like a company is to be "helping" anyone. So disappointing given the skill of the therapist who worked with me and my daughter.
Reply from BetterHelpJun 16, 2025
Hi Belinda, We're sorry to hear about your experience, as it sounds like you correctly followed the steps to initiate the cancellation of your membership. We'd like to be sure this all gets resolved for you if it hasn't been already. We will also collect a bit more information from your regarding the receptionist you spoke with, as our Member Success team can easily assist with billing/refunds via email - there's rarely a need to contact the bank directly. I've requested the email address linked to your account so we can follow up with you (if still needed) and get this resolved.
Andrew E.
Better Help did an amazing job of matching me with a therapist that gets me in so many different ways. It has been a life changer.
Mae K.
This is a scam. Expensive sessions that are only 30-45 minutes. Most are text sessions— wtf???? I can text a friend or the crisis line for free. It’s so sketchy that they make you pay before seeing potential therapist matches and schedules. I had to email support because they were going to charge me for a second week! I hate that I wasted $60, not a small amount of money. Betterhelp’s website only shows positive reviews & it’s impossible to leave a google review. Seriously stay away!!!!!
Reply from BetterHelpJun 16, 2025
We're sorry to hear about your experience, Mae. Sessions are typically 45 minutes, but some therapists offer 30-minute sessions, too. These are typically done via video or audio call, although live chat is an option as well. Our Member Success team can always help find a new therapist for you if you're not pleased with your current match. It sounds like you reached out to us and were able to get assistance with your membership, but I've also requested the email address linked to your account here through Trustpilot so that we can have a manager follow up with you, if you'd like.
Chris L.
Absolutely useless. This is not for people that have the slightest genuine need. It just gives you links to suicide prevention (and I am not in a 3rd world country, UK born and bred). I do have Google you know? Obviously a scam to tap into everyone that self-diagnoses with ADHD etc.. Stay away if you have genuine issues. Worthless. Edit: The reply was just as worthless as the service. What a joke.
Reply from BetterHelpJun 16, 2025
Hi Chris, Unfortunately, online therapy is not considered an appropriate resource for all mental health concerns, so there may be cases where we suggest alternative, in-person resources. We are very sorry for any frustration or inconvenience. All the best, BetterHelp Team
Dawn V.
Very nice having therapist that shows up and listens. This is a better surface than the veterans administration.
Ricardo
This platform has allowed me to find the time to do some introspective work and put into words several situations that have happened in my life lately. Kindness, reflection and challenged ideas are always part of the sessions with my therapist and this has been so helpful throughout this journey. Totally recommended!
Laura M.
I have been looking for the perfect place to start my Life Changing journey with my mental health and have found BetterHelp to offer something like this with someone that “Gets Me” without going through 20 people to find the right person for me ! The process was fast and easy to navigate and I was able to find the perfect spot for me. My therapist understands my situation well and I know that I am in the right place at the right time to receive what I need to Better My Mental Health and My Life… Thank you BetterHelp for All Your Help in getting me to this point and for having a wonderful Therapist like Charity Parsons on staff. I highly recommend this to anyone who wants to help themselves to a better life ! Thank you all for an amazing experience with BetterHellp.com
