Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Justin K.
They matched me with a great therapist, scheduling individual therapy is easy, they are good about reminding you, you are able to participate in as many group sessions as you like, and they make it easy to maintain contact with your therapist.
Christina T.
Accessible care from the comfort of your own space. This is one of the best parts about the experience is the ease of access.
Sonny G.
Very good therapy platform!
Mreiffs
BetterHelp will quietly siphon off of your HSA or FSA and then you'll be standing at your child's orthodontist or pediatrician with a large bill due, and there won't be any money in the account because BetterHelp has been taking $320 per month quietly, without your realizing it, for services not rendered, for therapy not scheduled or used. They target vulnerable people at vulnerable times in life and leave them with more distress and anxiety than they ever had before their encounter with this scam company. Btw - who puts so many five-star reviews on Trustpilot? Employees of BetterHealth, I'd wager!
Reply from BetterHelpMay 30, 2025
Hi Mreiifs, We apologize for any trouble or confusion stemming from the ongoing membership agreement. Have you reached out to our Member Success team yet? We should be able to work with you to provide an extension or receive a refund for unused time back to the card the funds were drawn from. I've requested the email address linked to your account in case you still need assistance with this.
Jesus A.
BetterHelp have the best prepared therapist working how do I know that well simply put in a few words, knowing where I was my therapist has been able to guide me and I can tell you my life has changed for the better. I have to also mention the team anything you need they have a great team where they will answer your questions and help you in anything you need.
Travian A.
My therapist Gregory Rico is such a great fit for me. I immediately connected with him. He’s honest, I am honest…even if it feels icky. He has a great way of communicating and he understands me almost like he’s known me for years! I am really grateful for his willingness to help me with all of the stuff I am trying to navigate and accomplish. Thank you Greg Rico and BetterHelp!
Louis G.
Automatically charging prospective patients and locking them in for a weekly membership without even matching them with a therapist is a bad look. It was obvious the order or priority for BetterHelp was to get my money first and then offer care later. I was charged without even having an initial conversation or consultation and had to track getting my refund for several days. I immediately cancelled my membership once I realized I was charged even though the website indicated BetterHelp wouldn’t charge until I was matched and had a session. How does BetterHelp not realize the mental vulnerability of individuals who are signing up for this service? To prematurely charge without even having an initial therapy session indicates BetterHelp is primarily a business focused on maximizing revenue and not a service concerned about the mental welfare of its patients. There should be prompts for insurance, promotional credits, or other discounts that may be offered instead of demanding a credit card upfront and immediately charging. Needless to say, I am extremely disappointed with the approach and deterred from utilizing this service. My underlying reluctance to begin therapy stems from the notion that therapists will only start to care once they are paid. While I understand that being a therapist is a job at the end of the day and they need to get paid at some point, making payment step one is a very predatory practice and deceitful for people who need help.
Reply from BetterHelpMay 30, 2025
Hi Louis, We're very sorry that this was how your experience made you feel. Although we charge upfront when the payment information is entered, your 7-day billing cycle doesn't officially start until the match is made - we apologize for the confusion there. I see our team has fully refunded your payment, and has provided one free week for you to use the service as a gesture of good faith, if you are still at all interested in trying it out.
Kristie M.
I have found that my therapist understands my needs, she listens, and offers advice but isn't pushy with it. I have had a good experience, and this is helping me work through my issues.
