Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Nappa Ayva T.
Better help is easier to get into than some of the other apps I tried. I have been using it for months now. I am able to quickly engage with my therapist at any time day or night and they get back to me quickly. The resources and knowledge on BetterHelp is better than other apps I have tried. I am a customer for life.
Anne H.
Great therapist terrible service if your child needs documents DONOT use. They are horrible, lack of response after signing hippa is useless. They just keep sending emails back and forth
Reply from BetterHelpJul 21, 2026
Hi Anne, We're sorry for any trouble here. As a platform, we cannot submit or provide medical documentation or facilitate diagnoses, however, the therapists themselves may be able to assist with this. If you're in need of documentation for past use of the service (you no longer have an active memberships), we have a team members who can help facilitate this by reaching out to the therapist directly to make the request. Unfortunately, we cannot mandate that therapists provide the documentation, as this is up to their own professional and clinical discretion as the licensed professionals. That being said, I've requested the email address linked to your BetterHelp account so that we can have a member of our management team look into this case further and try to assist.
Tawny W.
I’ve had a great experience with BetterHelp. Scheduling sessions is easy and convenient, and they work with you to find a therapist who feels like the right fit. I especially appreciate that everything can be done online, making it much easier to fit therapy into a busy schedule. I would definitely recommend BetterHelp to anyone looking for flexible and accessible support.
Lale M.
Finger weg ! İch habe mehrmals gefragt wie das Abonnement läuft , es hieß ja ich hab damit nichts zutun ich weiß es nicht Blabla, zudem erschien mir der Therapeut sehr inkompetent nachdem er erfahren hat dass ich auch eine bin, hat immer wieder Anspielungen auf mein Wissen gemacht , welches nicht für einen Prof. Psychologen der Fall wäre. İm allgemeinen wird nur zugehört das Problem wir nicht gelöst in den 45 min erzählt man selbst 30 min, die Fragestellungen sind salopp und führen einen definitv nicht weiter . Mir wurden 3 X 260€ abgebucht , und dass weil mir keiner eine genaue Antwort geben könnte. İch habe lediglich 2 Sitzungen gehabt weil mein Therapeut auch noch nur von 9-15:30 Uhr Sitzungen angeboten hat und somit dies mit meiner Arbeitszeit nicht ging. Also neeee , muss echt net sein. Vorallem der schlechte Service ! Über 700€ für 2 Sitzungen ausgegeben ich werde das verfolgen.
Reply from BetterHelpJul 24, 2026
Vielen Dank, dass du deine Erfahrung mit uns geteilt hast. Es tut uns leid zu hören, dass du mit deinem Berater, den verfügbaren Terminen und unserem Kundenservice unzufrieden warst. BetterHelp funktioniert als Mitgliedschaft für psychologische Beratung. Die Mitgliedschaft verlängert sich automatisch, bis sie pausiert oder gekündigt wird. Während der Mitgliedschaft buchst du selbstständig Sitzungen mit deinem Berater. Manchmal passiert es, dass die Verfügbarkeiten nicht gut zueinander passen. In dem Fall kannst du immer kostenfrei den Berater wechseln. Wir bedauern, wenn dieser Ablauf für dich nicht ausreichend verständlich war. Auch wenn wir individuelle Fälle hier nicht einsehen können, möchten wir dein Anliegen gerne prüfen. Bitte wende dich direkt an unser Support-Team unter [email protected], damit wir deinen Fall und die Abrechnung gemeinsam mit dir überprüfen können. Vielen Dank für dein Feedback. Es hilft uns dabei, unsere Plattform und unseren Service weiter zu verbessern.
Hill S.
If I could give no stars I would! Had 2 interviews with therapist who was very nice and understanding however I deciddd i could not afford the cost as partner had to cut work hours down and I felt £153 was more than I could afford . So cancelled my account with them. Later on checking my credit card I notice two further payments had been taken! I've now blocked them from taking any more from my credit card! I've also sent a message for the two payments they took in June and July to be refunded I sent the email confirming the cancellation at in June !
Reply from BetterHelpJul 21, 2026
Hi Sandra, We apologize for any additional charges you might be seeing on your card! It appears our Billing team is already in communication with you to collect more information, as we're not seeing any charges tied to the account registered to the email address you are reaching out from. If you provide us the requested information, we can search our payment database to try and locate any accounts that are associated with the charges and can work to ensure the account(s) are closed and the refund(s) are processed. We hope to be able to resolve this for you swiftly!
Wallium A.
Whole company is a one stop con shop,read the small print, don't sign anything with this company,they will fleece you,it's pay pay pay,get a friend and talk with them it's FREE
Reply from BetterHelpJul 21, 2026
Hi Wallium, It sounds like you may have taken issue with charges that were made as part of your membership to BetterHelp. We try to make the billing set-up clear from the onset, before you enter payment information, and via confirmation email after the first payment. In any case, we are happy to look into any ongoing issues you may still have with your billing. I've requested the email address linked to your account so that we can reach out to you directly, if you'd like!
Sam W.
So extremely easy to make an appointment and I love that you don’t just get randomly assigned to a therapist. You take a quiz and they make a suggestion and if you’re not comfortable with that one, you can find another. It’s not as expensive as I thought it was going to be as you can get a student discount or use insurance. My only wish is that they had a ‘maintenance’ plan that was cheaper, not the same price for less appointments.
Outlaw M.
They should get negative stars. If I wanted chatGPT to be my therapist I could have gotten that for free. The "therapists" on here are all just reading from a script. If it isn't chatGPT it may as well be. I requested a therapist that has live office hours and was never matched with one so I can only assume they lie about actually having any that do that.
Reply from BetterHelpJul 20, 2026
Hi Merlin, We understand you were dissatisfied with the service you received from the therapists you were working with, and have concerns about possible AI use, as well as live session availability. We take these types of concerns seriously and would like to gather more information from you, and see what we might be able to do to make this right! I've requested the email address linked to your account so that we can reach out to you directly.
