Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Laura
BetterHelp is a fantastic company that helps people with many types of problems in a caring, fast, and professional manner. You always feel that they have your back. I haven't experienced any problems, so I would give BetterHelp an A+A+A+.
Bret M.
The process is affordable and simple. My therapist is experienced and compassionate.
Dan
I had my allotted time slot and patiently waited for the call to come through. 15 minutes of waiting I messaged the therapist to find out if the call would still be happening. Unfortunately, I didn't get a message back. Upon further waiting I contacted BetterHelp via email as this seems to be the only way to do so and I have not heard back. Further research shows they are a US based company and I've seen similar reviews of no-show appointments. This is obviously very disappointing and upsetting as I know I really needed this session and for this therapy to go ahead. I have requested a full refund and hope the business follows through with my request. I will not be using them going forward.
Reply from BetterHelpOct 15, 2024
We are very sorry to hear about your experience and can assure that it is unusual if a therapist misses a session. Our Member Success Team is available in situations like these and typically respond within 1 business day, so our response messages may have went to your SPAM or JUNK folders. To ensure we can look into this further for you, I am going to request the email address associated with your BetterHelp account. You will receive a form from TrustPilot shortly so you can provide this information and we can reach out directly. Looking forward to speaking soon, BetterHelp Team
Robin L.
On a whim, I decided to give BetterHelp a try after being unsuccessful with traditional therapy and not happy with the way traditional therapy was it didn’t work for me and the therapist I had were not really paired for what I needed, but BetterHelp took the time to ask the questions and pair me with a therapist that was actually Specializing in the things that I needed to talk about and get through and it’s so convenient ungodly expensive it’s very affordable and it is at my leisure.
Brett R.
betterhelp has been very helpful. It's important to have an unbiased person to talk to. The therapist that was linked to me has shown me tools to better myself and improve as a husband and father.
Patricia
I never thought I would sign up for on line therapy. I hate being on camera, I didn’t think I would find a therapist that would work for me, and I am a bit old fashioned having only been to ‘in person’ therapy. I was desperate to start therapy again due to feeling more depressed and unable to find joy in my hobbies any more. My work offered an online program which was helpful, then I saw the Better Help offered also. I am a big advocate for mental health for everyone but was not a good role model. I kept remembering Michael Phelps commercials when he revealed his need for help. I am very happy with the online sessions. I can have them anywhere, I don’t worry about traffic to get to an appointment and if running errands I just find a quiet place to park and join my session. I am glad I allowed myself permission to try something new and different.
Stacey J.
I wrote an email stating my problem and that I was struggling financially to pay for the service, the response I got was that they had unsubscribed me from there services. They don't care about helping people, they only care about the ptrofit they gain from the rediculously over priced sessions. What a joke.
Reply from BetterHelpOct 14, 2024
We're sorry to hear this was your experience with our team, Stacey. We typically won't unsubscribe someone unless they ask for this, so we would appreciate the chance to look into this further. I've requested the email address associated with your account through a Trustpilot form. If you provide this to us, we can reach out directly to see if there's anything we can do to work with you on pricing and make the service affordable. Thank you, BetterHelp Team
Elina R.
Betterhelp has a wide range of health care professionals and their services are super easy to use. Betterhelp contact center is very responsive and all staff members provide quick and reliable advice. I was extremely impressed by how quickly they matched me with a therapist in the first place and the ease with which I was able to change my therapist later on.
