Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Kat W.
My therapist is helping me cope with work stress and harassment. She is very supportive and a great listener. I have been able to cope with the everyday stressors because of the program and her help. I am very appreciative for the support that I am getting as I am going through this very stressful time.
Dominic F.
The app is easy to use and offers exactly what it promises. Getting matched with a therapist doesn't take long and switching to a different therapist if things don't click is easy and quick. Comes with its own functioning system for videocalls and an easy tool for scheduling calls with a therapist. Works fine even in different timzones. The price seems high at first, but with 4 individual sessions + group sessions it is really justified.
Heyner H.
I’m extremely grateful that BetterHelp exists. I hope we all find the strength to give it a chance and begin the healing process. My experience with this platform has been amazing. I was fortunate to find a great therapist and friend here, and I highly recommend giving it a try. It’s a comforting reminder that we are not alone.
customer
Good easily accessible way to get therapy. My therapist was excellent
Jen S.
I reached out to Better Help customer support over a billing issue. (Issue being, they billed me as planned for the service I signed up for on time, and my funds weren't enough to cover my obligations this month. They did everything by the book according to contract.) Kendra M. assisted me with an email within hours for a same day response, processed my refund for the month I paused prior to emailing, and added an extra week of membership service to my account. I've worked in customer support for years, and this was an interaction so above the average in any contact center that I had to leave a review for the business and call out her excellence by name. Its incredible when a business actually enables its team to help those who need it. I will give them my business as long as I am in the market for therapy, and will refer them to anyone else who needs it while I'm at it. It makes you feel so good when a company cares enough to answer so quickly.
Denise P.
Hey you, yes YOU reading this review!! It's no accident or coincidence that you are taking the time to read this review. You've made it to this point so love yourself enough to make one of the best and most important decisions that you can make and that's to start therapy! I never thought that I would be a card carrying member of the "leather couch" society but I am and it has been life changing!
Tatjana
useless and expensive
Reply from BetterHelpJul 12, 2024
We are sorry to hear your experience wasn't what you imagined, Tatjana. We would love the opportunity to hear more about your concerns and possibly turn your experience around. Our Member Success team can also see if there are any options available that fit better into your budget. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly, so we can talk further. Looking forward to hearing from you, BetterHelp Team
Irma B.
It’s convenient. BetterHelp has a financial assistance so that you don’t have to pay the full price depending on your income and needs.
